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For Companies At a Glance
- Tasks: Lead client accounts, manage budgets, and develop creative strategies.
- Company: Coolr is a vibrant social media agency connecting brands with audiences globally.
- Benefits: Enjoy hybrid working, 25 days leave, wellness perks, and weekly socials.
- Why this job: Join a dynamic team aiming to revolutionise social media marketing with creativity and impact.
- Qualifications: Experience in account management at a social-first or creative agency is essential.
- Other info: This is a 3-month FTC with potential for permanence.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a Senior Account Director to join our dynamicClient Services team.This is a Fixed Term Contract position with the potential to become permanent. We're looking for someone who canbring a wealthof experience, strategic know-how, and a genuine love for all things social — plus a real ambition to create standout, creative work. You’ll be working closely with our Associate Directors and Client Partners to deliver great service and help grow some of our most exciting and established client accounts.
The job
- Responsible for the overview and successful running of all activity on allocated client accounts.
- Building and maintaining positive client relationships to encourage retention and successful increase of scope.
- Leading on crisis management, being solution focused in approach and escalating where necessary
- Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
- Working closely with departments across the agency to develop and create the best work.
- Setting the strategy for individual accounts with the support of the internal strategy team. Reviewing this regularly to ensure we are staying true to the approved strategic direction.
- Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
- Line management of the team, supporting and leading them in their career development and respective roles.
What we are looking for
- A proven Senior Account Director or Account Director from a social-first or creativeagency background.
- Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
- Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
- Inspiring team leader with a supportive, hands-on management style.
- Skilled at juggling multiple clients and allocating internal resources efficiently.
- Deep understanding of social platforms, trends, and cultural moments.
- Proactive, solutions-focused, and consistently willing to go above and beyond.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
A benchmarked salary reflective of your experience and in line with our salary bandings.
Hybrid working. We work 3 days in the office and 2 from home
25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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Senior Account Director - 3 Month FTC Client Services · London · employer: Wearecoolr
Contact Detail:
Wearecoolr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director - 3 Month FTC Client Services · London ·
✨Tip Number 1
Familiarise yourself with Coolr's client portfolio and recent campaigns. Understanding their work with brands like Burger King and Deliveroo will help you speak knowledgeably about how you can contribute to their success.
✨Tip Number 2
Showcase your experience in managing client relationships and delivering successful projects. Be ready to discuss specific examples where you've built trust and led teams to achieve outstanding results.
✨Tip Number 3
Highlight your understanding of social media trends and cultural moments. Being able to discuss current trends and how they can be leveraged for client campaigns will demonstrate your strategic thinking.
✨Tip Number 4
Prepare to discuss your leadership style and how you support team development. Coolr values inspiring leaders, so share examples of how you've mentored others and fostered a collaborative environment.
We think you need these skills to ace Senior Account Director - 3 Month FTC Client Services · London ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within social media or creative agencies. Use specific examples that demonstrate your ability to manage client relationships and deliver successful projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social media and creativity. Mention specific campaigns or clients you've worked with that align with Coolr's ethos. Show how your strategic thinking can contribute to their ambitious growth plans.
Showcase Leadership Skills: Highlight your experience in leading teams and managing projects. Provide examples of how you've supported team members in their career development and how you’ve successfully juggled multiple clients.
Demonstrate Cultural Awareness: Discuss your understanding of social platforms and current trends. Mention any relevant cultural moments you've leveraged in past campaigns, showcasing your ability to connect brands with audiences effectively.
How to prepare for a job interview at Wearecoolr
✨Showcase Your Social Savvy
As a Senior Account Director, your understanding of social media trends is crucial. Be prepared to discuss recent campaigns you've managed and how you leveraged social platforms to achieve client goals. Highlight your knowledge of cultural moments that resonate with audiences.
✨Demonstrate Client Relationship Skills
Building strong client relationships is key in this role. Share examples of how you've successfully managed client expectations and fostered trust. Discuss your approach to crisis management and how you've turned challenges into opportunities for growth.
✨Emphasise Leadership Experience
This position requires inspiring team leadership. Talk about your management style and how you've supported team members in their career development. Provide examples of how you've led teams through complex projects while maintaining morale and productivity.
✨Prepare for Strategic Discussions
You'll need to set strategies for client accounts, so be ready to discuss your strategic thinking process. Bring examples of how you've developed and adjusted strategies based on client needs and market changes. Show that you're proactive and solutions-focused.
