At a Glance
- Tasks: Transform social data into actionable insights and craft compelling performance narratives.
- Company: Join Coolr, a vibrant social media agency with big ambitions and exciting clients.
- Benefits: Enjoy hybrid working, 25 days leave, wellness perks, and a fun, dog-friendly office.
- Other info: Dynamic team culture with weekly socials and opportunities for personal growth.
- Why this job: Be at the forefront of social media trends and make a real impact on brand strategies.
- Qualifications: Experience in social insights, strong analytical skills, and proficiency in data tools required.
The predicted salary is between 40000 - 50000 £ per year.
Who are Coolr? We’re an independent social media agency and team of creatives, social experts, content publishers and changemakers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. The agency is growing at a rapid rate, but we’re only just getting started. In 2026 we have ambitious plans to truly become the stand‑out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role: We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.
Responsibilities:
- Collating and processing high volumes of social‑first performance data (engagements, CTR, CPRs etc.)
- Monitoring and reporting on performance, both from a campaign perspective and for always‑on activity
- Distilling clear actions and insight through the data making recommendations and presenting findings in a clear, client‑facing manner
- Crafting clear performance analysis and narratives in reporting
- Closely working alongside a team of strategists to develop data‑driven work for both current clients and new business prospects
- Assisting account teams on reporting for both ad hoc reports and monthly/weekly reports
- Creating social dashboards to help aid and manage reporting across the agency
- Develop an agency proposition on reporting and “which metrics matter”
- Creating data driven insights for the agency as well as working these into white papers and articles for the agency to publish with external media sources
Qualifications:
- Proven experience in a social insights or analytics role within a social, creative, or media agency
- Deep expertise in building custom Sprinklr dashboards and automated data pipelines
- Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
- Strong experience building and analysing customer audience segments within consumer insights platforms
- Proficient across a wide range of social listening and reporting tools
- Confident using native social platform analytics and ads tools
- Experienced with audience and market insight tools
- Able to provide technical and analytical support to marketing, analytics, and strategy teams
- Comfortable partnering closely with strategy teams to develop scalable templates for reporting
- Passionate about social media, brands, and communications
- Highly organised and able to work to tight deadlines
A Coolr Offer:
- A benchmarked salary reflective of your experience and in line with our salary bandings.
- Hybrid working: 3 days in the office and 2 from home.
- 25 days annual leave.
- Two weeks work from anywhere.
- Birthday Day off – an extra day to celebrate your big day.
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office.
- Private Healthcare cover, Cycle to work scheme, Tech scheme + more.
- Coolr weekly socials.
- Dog friendly office.
Social Data & Insights Manager in London employer: Wearecoolr
At Coolr, we pride ourselves on being an independent social media agency that thrives on creativity and innovation. Our vibrant work culture fosters collaboration and growth, offering employees the chance to engage with high-profile clients while developing their skills in a supportive environment. With benefits like hybrid working, generous leave policies, and regular team socials, we ensure our team members feel valued and inspired to contribute to our ambitious vision of becoming the leading social agency globally.
