Account Director in London

Who are Coolr? We're an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market, our aim is to be the biggest social agency in the world. With 70% growth last year, the agency is growing at a rapid rate but we’re only just getting started. In 2026 we have ambitious plans for our agency and to truly become the stand‐out social agency in the UK, the US and beyond.

About the role: We are seeking an amazing Account Director to join our Client Services team. The role will cover various account management aspects including pitching new client programmes, delivering existing social campaigns and upselling to existing clients. You will act as a key liaison between the client and the internal Coolr teams to deliver world‐class social media programmes.

The job:

• Leading a team of Account Managers and social execs to deliver world class social campaigns.
• Mentoring, leading and supporting the team in developing their career journeys.
• Supporting the growth team with pitching new client programmes, including writing and delivering presentations to clients, delivering existing social campaigns and upselling to existing clients.
• Acting as a key liaison between the client and the internal teams including Production, influencer, creative and strategy teams.
• Helping build and direct the client's communication campaigns ensuring their objectives are met and expectations are exceeded.
• Managing the day to day and project management of campaigns – ensuring high quality content and ensuring everything happens on time and on budget.
• Consistently asking what does Good look like and ensuring top quality ideas and output for the team.

What we are looking for:

• Detail-oriented: Delivering on time and budget without compromising quality or creativity.
• Solutions‐focused: Bringing creative thinking to problem‐solving.
• Project delivery: Managing timelines, budgets, documentation, and briefs with high attention to detail.
• Client reporting: Strong at reporting campaigns and comfortable presenting.
• Budget management: Collaborating with the Account Director on day‐to‐day budgets.
• Relationship building: Building trust with clients and motivating the internal team.
• Supplier management: Negotiating with suppliers to deliver the best work.
• Multi‐client management: Handling multiple clients and prioritising time and resources.
• Knowledgeable about popular culture and social media updates.
• Effective communication: Strong written and verbal skills, able to communicate at all levels.
• Strong organisational, administrative, and time management skills.
• Experience working in the travel and hospitality sector will be a bonus!

A Coolr Offer: We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr.

• A benchmarked salary reflective of your experience and in line with our salary bandings.
• Hybrid working. We work 3 days in the office and 2 from home.
• 25 days annual leave.
• Two weeks work from anywhere.
• Birthday Day off – an extra day to celebrate your big day.
• Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• Free breakfast, snacks and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme + more.
• Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
• Dog friendly office.

Coolr Culture: We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‐breaking, award‐winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I: Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world's best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.