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For Companies At a Glance
- Tasks: Lead client teams and ensure top-notch service delivery while identifying growth opportunities.
- Company: Coolr, a vibrant social media agency with big ambitions and a creative culture.
- Benefits: Hybrid working, 25 days leave, wellness perks, and weekly team socials.
- Why this job: Join a fast-growing agency and make a real impact in the social media landscape.
- Qualifications: Experience in a senior leadership role within a social-first agency.
- Other info: Embrace a supportive culture that values creativity and inclusivity.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world. With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
The role
The role of the Associate Director (GAD) is to oversee and provide direction to our client teams, in all aspects of activity, from upholding day to day process, to working with our Account Directors to ensure quality output is consistently delivered. You will hold and maintain relationships with our clients to encourage satisfaction and retention, as well as identifying and selling in opportunities for account growth. The Group Account Director role blends internal team management skills to develop individuals and teams for success, and external client management to build Coolr’s relationships and reputation.
The job
Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:
- Keeping up to date with all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.
- Managing Account Directors to allow them to feel supported, with the tools and information they need to successfully execute their roles.
- Acting as a mentor for more junior members of the team, leading by example and imparting advice when needed.
- Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate.
- Building and maintaining relationships with our senior clients.
- Identifying growth opportunities for client accounts.
- Being responsible for efficient and sustainable resourcing on client accounts.
- Consistently looking for opportunities for the improving of efficiency in process.
- Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.
- Being an integral part of new business and pitch activities.
What we are looking for
Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:
- Social First Agency experience in a senior leadership role (Group Account Director or above)
- Commercially minded, with experience managing profitability and identifying growth opportunities.
- Strong strategic acumen across account planning, brand strategy, and creative storytelling.
- Equipped with an extensive and credible knowledge of the industry and the latest trends.
- Approachable and be proactive with your mentorship of more junior members of the team.
- Builds strong, transparent relationships with senior clients and agency partners
- Comfortable working in fast-paced, high-volume agency environments
- Passionate in your commitment to quality output and able to flex with business needs.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
- A benchmarked salary reflective of your experience and in line with our salary bandings.
- Hybrid working. We work 3 days in the office and 2 from home
- 25 days annual leave
- Two weeks work from anywhere
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- Free breakfast, snacks and drinks in the office.
- Private Healthcare cover, Cycle to work scheme, Tech scheme + more
- Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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Associate Director (Group Account Director) Client Services · London · employer: Wearecoolr
Contact Detail:
Wearecoolr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director (Group Account Director) Client Services · London ·
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your true self shine through. Coolr values authenticity, so don’t be afraid to share your passion for social media and how you can contribute to their mission.
✨Tip Number 3
Do your homework! Research Coolr and their clients thoroughly. Understand their campaigns and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and prepared to jump right in.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Associate Director position.
We think you need these skills to ace Associate Director (Group Account Director) Client Services · London ·
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for social media and creativity shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and our mission at Coolr.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in social-first agencies and leadership roles. We love seeing how your past experiences align with what we do, so don’t be shy about showcasing your relevant skills!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our team. Remember, we’re looking for individuals who can bring their true selves to work.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Wearecoolr
✨Know Your Clients
Before the interview, do your homework on Coolr's key clients like Burger King and Deliveroo. Understand their brand strategies and recent campaigns. This will show your genuine interest in the agency and help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
As an Associate Director, you'll be managing teams and mentoring junior members. Prepare examples of how you've successfully led teams in the past, focusing on your approach to mentorship and team development. Highlight any specific instances where your leadership directly contributed to client satisfaction or account growth.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic acumen in account planning and brand strategy. Think of a few examples where you've identified growth opportunities for clients or improved processes. This will illustrate your ability to think critically and strategically, which is crucial for this role.
✨Embrace the Agency Culture
Coolr values a strong team culture and inclusivity. During the interview, express your enthusiasm for collaboration and how you can contribute to a positive team environment. Share experiences that reflect your commitment to diversity and inclusion, as well as your passion for creating impactful campaigns.
