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For Companies At a Glance
- Tasks: Lead client teams, manage accounts, and mentor junior staff while ensuring quality output.
- Company: Coolr is a dynamic social media agency connecting brands with audiences through creative campaigns.
- Benefits: Enjoy hybrid working, 25 days leave, wellness days, private healthcare, and weekly socials.
- Why this job: Join a rapidly growing agency with a vibrant culture focused on creativity and collaboration.
- Qualifications: Experience in a senior leadership role at a social-first agency with strong strategic skills.
- Other info: Be part of a diverse team committed to pushing boundaries and driving social impact.
The predicted salary is between 43200 - 72000 £ per year.
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
The role of the Associate Director ( /GAD) is to oversee and provide direction toour client teams, in all aspects of activity, from upholding day to dayprocess, to working with our Account Directors to ensure quality outputis consistently delivered. You will hold and maintain relationships withour clients to encourage satisfaction and retention, as well as identifyingand selling in opportunities for account growth.
The Group Account Director role blends internal team management skills todevelop individuals and teams for success, and external clientmanagement to build Coolr’s relationships and reputation.
The job
Every role at Coolr plays a vital part in the work we do. Here are some of the key areas of responsibility for this role:
- Keeping up to date with all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.
- Managing Account Directors to allow them to feel supported, with the tools and information they need to successfully execute their roles.
- Acting as a mentor for more junior members of the team, leading by example and imparting advice when needed.
- Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate
- Building and maintaining of relationships with our senior clients
- Identifying growth opportunities for client accounts
- Being responsible for efficient and sustainable resourcing on client accounts.
- Consistently looking for opportunities for the improving of efficiency in process.
- Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.
- Being an integral part of new business and pitch activities.
What we are looking for
Whilst we appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:
- Social First Agency experience in a senior leadership role (Group Account Director or above)
- Commercially minded, with experience managing profitability and identifying growth opportunities.
- Strong strategic acumen across account planning, brand strategy, and creative storytelling.
- Equipped with an extensive and credible knowledge of the industry and the latest trends.
- Approachable and be proactive with your mentorship of more junior members of the team.
- Builds strong, transparent relationships with senior clients and agency partners
- Comfortable working in fast-paced, high-volume agency environments
- Passionate in your commitment to quality output and able to flex with business needs.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
A benchmarked salary reflective of your experience and in line with our salary bandings.
Hybrid working. We work 3 days in the office and 2 from home
25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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Associate Director – 12-Month Maternity Cover (... Client Services · London · employer: Wearecoolr
Contact Detail:
Wearecoolr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director – 12-Month Maternity Cover (... Client Services · London ·
✨Tip Number 1
Familiarise yourself with Coolr's client portfolio and recent campaigns. Understanding their approach to social media and the brands they work with will help you speak knowledgeably during interviews and demonstrate your genuine interest in the agency.
✨Tip Number 2
Network with current or former employees of Coolr on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams or projects in fast-paced environments. Highlighting your ability to mentor junior staff will resonate well with the role's requirements.
✨Tip Number 4
Stay updated on the latest trends in social media and digital marketing. Being able to discuss current industry developments and how they could impact Coolr's strategies will set you apart as a knowledgeable candidate.
We think you need these skills to ace Associate Director – 12-Month Maternity Cover (... Client Services · London ·
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Coolr's culture and values. Highlight how your personal values align with theirs in your application to show that you would be a good fit.
Tailor Your CV: Make sure your CV reflects your experience in social media and agency environments. Emphasise your leadership roles and any relevant achievements that demonstrate your ability to manage client relationships and drive growth.
Craft a Compelling Cover Letter: In your cover letter, address why you are passionate about working at Coolr. Mention specific clients or campaigns they have worked on that resonate with you, and explain how your skills can contribute to their ambitious plans for growth.
Showcase Your Strategic Thinking: In your application, provide examples of how you've successfully identified growth opportunities in previous roles. This will demonstrate your strategic acumen and ability to manage profitability, which is crucial for the Associate Director position.
How to prepare for a job interview at Wearecoolr
✨Showcase Your Leadership Skills
As an Associate Director, you'll be expected to lead teams and manage client relationships. Be prepared to discuss your previous leadership experiences, how you've mentored others, and the strategies you've used to foster team success.
✨Demonstrate Industry Knowledge
Coolr values candidates with a strong understanding of social media trends and the industry landscape. Research recent developments in social media marketing and be ready to share your insights during the interview.
✨Prepare for Client Management Scenarios
Since the role involves maintaining relationships with senior clients, think of examples where you've successfully managed client expectations or resolved conflicts. This will show your ability to build trust and rapport.
✨Highlight Your Commercial Acumen
The position requires a commercially minded approach. Be ready to discuss how you've identified growth opportunities in past roles and how you managed budgets effectively to drive profitability.
