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For Companies At a Glance
- Tasks: Lead client relationships and drive account growth in a dynamic digital agency.
- Company: Established digital agency with a people-first culture and strong client partnerships.
- Benefits: Flexible working, generous holiday, learning budgets, and family-friendly policies.
- Why this job: Make a real impact on exciting digital projects while mentoring junior colleagues.
- Qualifications: 5+ years in client-facing roles, strong digital delivery knowledge, and excellent communication skills.
- Other info: Join a collaborative team focused on meaningful digital work and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re working exclusively with a well‑established digital agency to appoint a Senior Client Manager into their Client Services function. This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment. The agency partners with a portfolio of recognisable consumer brands, helping them create and evolve digital products and platforms that deliver real commercial and customer impact.
The Role
As Senior Client Manager, you’ll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope. You’ll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery. This is a senior, hands‑on role suited to someone who enjoys balancing strategic thinking with practical execution.
Key Responsibilities
- Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
- Drive account growth through identifying new opportunities and expanding existing engagements
- Ensure financial performance and commercial health across your client portfolio
- Translate client challenges into clear, actionable briefs for internal teams
- Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
- Partner with sales and leadership teams on proposals, pitches, and new business activity
- Support and guide more junior client services colleagues, providing mentorship and leadership
- Maintain clear communication with stakeholders at varying levels of seniority
About You
You’ll be an experienced client services professional with a strong background in digital agency environments. You’re confident managing multiple clients, navigating complexity, and building long‑term partnerships. You’ll bring:
- A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation
- Proven experience retaining and expanding client accounts
- The ability to build credibility quickly with senior stakeholders
- Strong commercial awareness and experience managing budgets and forecasts
- A calm, solutions‑focused approach, even in fast‑moving environments
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
Experience & Background
- Minimum of 5 years’ experience in a client‑facing role within a digital agency
- Experience working across multiple projects and client contexts simultaneously
- Exposure to mentoring or managing junior team members
- A genuine interest in digital products, platforms, and emerging technologies
- Comfortable working in agile, multidisciplinary teams
Why This Opportunity?
This agency is known for its people‑first culture, long‑standing client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development. Benefits typically include:
- Flexible hybrid working arrangements
- Generous holiday allowance plus additional wellbeing days
- Learning and development budgets and access to structured training programmes
- Family‑friendly policies and enhanced parental leave
- High‑quality office space in central London
Give us a call on 0203 1981 845 & speak to one of our specialists or drop us an email using the form below & we’ll get back to you.
Senior Client Manager employer: Wearechemistry
Contact Detail:
Wearechemistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Client Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the agency's recent projects and clients. This will help you tailor your responses and show that you're genuinely interested in their work. Plus, it gives you a chance to demonstrate how your experience aligns with their needs.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive account growth and deliver outstanding service. Highlight your experience in managing client relationships and how you've successfully navigated complex projects in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Senior Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Client Manager role. Highlight your agency experience, client relationship management, and any successful projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven account growth and delivered complex digital work in previous positions.
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Wearechemistry
✨Know Your Clients Inside Out
Before the interview, research the agency's key clients and their digital products. Understand their challenges and successes. This will help you demonstrate your ability to build strong client relationships and show that you're genuinely interested in their work.
✨Showcase Your Strategic Thinking
Prepare examples of how you've driven account growth in previous roles. Be ready to discuss specific strategies you've implemented to expand client engagements and how you translated client needs into actionable plans for your teams.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on complex digital projects. Use clear, concise language to explain your experience with UX/UI, development, and optimisation. This will showcase your excellent communication skills and ability to connect with stakeholders at all levels.
✨Demonstrate Leadership and Mentorship
Think of instances where you've supported or mentored junior colleagues. Highlight your leadership style and how you foster collaboration within teams. This will show that you're not just a senior manager but also someone who invests in the growth of others.
