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For Companies At a Glance
- Tasks: Lead and improve operational systems for a high-growth tech startup in the coaching space.
- Company: Dynamic tech startup revolutionising professional development with innovative coaching solutions.
- Benefits: Hybrid working, high ownership, and significant growth potential.
- Other info: Collaborate with senior leadership and influence scalable operational strategies.
- Why this job: Shape the future of coaching and learning experiences while driving operational excellence.
- Qualifications: Experience in fast-paced environments and strong systems thinking skills.
The predicted salary is between 60000 - 80000 £ per year.
We are partnering with a high-growth tech startup operating in the future of work / coaching space, currently scaling rapidly across global markets. The business is building a platform designed to make high-quality coaching and professional development accessible at scale, combining a global network of expert coaches with technology, automation, and data-driven delivery. As they continue to grow, they are now looking for an Operational Lead (Systems & Delivery) to play a central role in shaping how the business operates and scales.
The Opportunity
This is not a traditional operations role focused purely on keeping things running. This is a role for someone who thinks about operations as a system to be designed, improved, and scaled. You will sit at the centre of the business, owning how programmes and delivery operations function end-to-end while redesigning workflows, improving infrastructure, and introducing automation and AI into operational processes where it creates real value. The company is evolving quickly, and they are looking for someone who can help move the operational function from reactive service delivery toward a far more scalable, product-minded operating model. You will work closely with senior leadership and have genuine influence over how the business scales operationally over the next few years.
What You’ll Be Doing
- Own and improve the operational systems behind programme delivery
- Design scalable workflows across scheduling, allocation, onboarding, communication, and reporting
- Identify inefficiencies and redesign operational processes from the ground up
- Build systems that reduce manual effort and improve consistency at scale
- Balance day-to-day operational delivery with long-term systems thinking
Automation & AI Workflows
- Identify opportunities to automate operational processes using modern tooling and AI
- Improve workflows across scheduling, reporting, quality monitoring, coach communications, and delivery operations
- Work closely with Product and leadership teams to reduce operational friction through smarter systems
- Evaluate and introduce tools that improve scalability and efficiency
Coach Network & Operational Planning
- Support operational planning and capacity management across a global network
- Improve visibility across delivery operations, allocation, and quality
- Help create a seamless operational experience for both coaches and internal teams
Leadership & Cross-Functional Collaboration
- Lead and develop a small operational team
- Partner closely with Product, Customer Success, and leadership teams
- Introduce structure, prioritisation, and operational roadmaps
- Bring clarity and momentum in a fast-moving, scaling environment
What They’re Looking For
This role would suit someone who combines operational leadership with strong systems thinking and a builder mindset. Ideal backgrounds could include:
- Startup / scale-up operations
- Marketplace or platform operations
- Program / service delivery operations
- Product-minded operational leadership roles
You’ll likely have:
- Experience operating in fast-paced, scaling businesses
- A track record of improving or redesigning workflows and operational systems
- Experience introducing automation into operational processes
- Exposure to AI tools and workflow automation (e.g. Zapier, Notion, Airtable, GPT tools, etc.)
- Strong cross-functional experience across operations, product, and delivery teams
- A mindset focused on continuous improvement, scalability, and user experience
What Makes This Role Interesting
- High ownership and visibility within the business
- Opportunity to shape the operational infrastructure of a scaling company
- Blend of operations, systems design, automation, and strategic problem-solving
- Fast-paced environment with significant growth potential
- Genuine opportunity to influence how modern coaching and learning experiences are delivered at scale
Location
Hybrid working - London-based with 2 days per week in the office.
Operations Lead - world class tech start-up - London/Hybrid employer: Wearechemistry Ltd
Contact Detail:
Wearechemistry Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - world class tech start-up - London/Hybrid
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in operations. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've improved operational systems or introduced automation in past roles. This will help them see you as a problem-solver who can add real value.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your passion for operational excellence and innovation. Tailor your approach to each company’s mission and values to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the conversation that resonated with you. It shows you're genuinely interested and keeps you top of mind.
We think you need these skills to ace Operations Lead - world class tech start-up - London/Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in operational systems, automation, and any relevant tools you've used. We want to see how your skills align with our mission of scaling high-quality coaching!
Showcase Your Systems Thinking: In your application, emphasise your ability to think about operations as a system. Share examples of how you've redesigned workflows or improved processes in previous roles. We love candidates who can demonstrate a builder mindset!
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who fits into our fast-paced, innovative culture. Don’t be afraid to share your passion for operational excellence and how you can contribute to our growth!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Wearechemistry Ltd
✨Understand the Company’s Vision
Before your interview, dive deep into the company's mission and values. Familiarise yourself with their platform and how they integrate technology and coaching. This will help you articulate how your operational mindset aligns with their goals.
✨Showcase Your Systems Thinking
Be prepared to discuss specific examples of how you've redesigned workflows or improved operational systems in previous roles. Highlight your experience with automation and AI tools, as this is crucial for the Operations Lead position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in fast-paced environments and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to share examples of successful collaborations. Discuss how you’ve partnered with product, customer success, or leadership teams to drive operational improvements and enhance user experience.