At a Glance
- Tasks: Lead client relationships and drive account growth in a dynamic digital agency.
- Company: Established digital agency with a people-first culture and strong client partnerships.
- Benefits: Flexible working, generous holiday, learning budgets, and family-friendly policies.
- Other info: Join a collaborative team focused on meaningful digital work and professional growth.
- Why this job: Make a real impact on exciting digital projects while mentoring junior colleagues.
- Qualifications: 5+ years in client services within a digital agency and strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
We’re working exclusively with a well-established digital agency to appoint a Senior Client Manager into their Client Services function. This role is ideal for an experienced agency professional who enjoys leading client relationships, driving account growth, and delivering complex digital work in a collaborative environment. The agency partners with a portfolio of recognisable consumer brands, helping them create and evolve digital products and platforms that deliver real commercial and customer impact.
The Role
As Senior Client Manager, you’ll sit at the centre of client relationships and delivery teams. Your focus will be on ensuring clients receive outstanding service, projects are delivered effectively, and accounts continue to grow in value and scope. You’ll work closely with specialists across strategy, design, engineering, and optimisation, acting as the connective tissue between client objectives and internal delivery. This is a senior, hands-on role suited to someone who enjoys balancing strategic thinking with practical execution.
Key Responsibilities
- Own and develop a portfolio of existing client accounts, acting as a trusted senior contact
- Drive account growth through identifying new opportunities and expanding existing engagements
- Ensure financial performance and commercial health across your client portfolio
- Translate client challenges into clear, actionable briefs for internal teams
- Oversee the successful delivery of digital programmes across web, eCommerce, CMS, and app development
- Partner with sales and leadership teams on proposals, pitches, and new business activity
- Support and guide more junior client services colleagues, providing mentorship and leadership
- Maintain clear communication with stakeholders at varying levels of seniority
About You
You’ll be an experienced client services professional with a strong background in digital agency environments. You’re confident managing multiple clients, navigating complexity, and building long-term partnerships. You’ll bring:
- A solid understanding of digital delivery across strategy, UX/UI, development, and optimisation
- Proven experience retaining and expanding client accounts
- The ability to build credibility quickly with senior stakeholders
- Strong commercial awareness and experience managing budgets and forecasts
- A calm, solutions-focused approach, even in fast-moving environments
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
Experience & Background
- Minimum of 5 years’ experience in a client-facing role within a digital agency
- Experience working across multiple projects and client contexts simultaneously
- Exposure to mentoring or managing junior team members
- A genuine interest in digital products, platforms, and emerging technologies
- Comfortable working in agile, multidisciplinary teams
Why This Opportunity?
This agency is known for its people-first culture, long-standing client partnerships, and commitment to delivering meaningful digital work. They invest heavily in their teams, offering flexibility, autonomy, and ongoing development. Benefits typically include:
- Flexible hybrid working arrangements
- Generous holiday allowance plus additional wellbeing days
- Learning and development budgets and access to structured training programmes
- Family-friendly policies and enhanced parental leave
- High-quality office space in central London
Senior Client Manager employer: Wearechemistry
Wearechemistry is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. As a Senior Client Manager, you will have access to extensive growth opportunities, working alongside talented professionals in strategy, design, and engineering to deliver outstanding results for renowned consumer brands. With a commitment to employee development and a focus on meaningful projects, Wearechemistry stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wearechemistry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wearechemistry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wearechemistry:Your cover letter is your chance to shine! Tell us why you want to work at Wearechemistry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wearechemistry!
How to prepare for a job interview at Wearechemistry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
