If you're a Customer Success professional who knows your programmatic from your performance marketing and your retention from your revenue growth, this could be the role for you.
We're working with a growing B2B AdTech business that is transforming the way brands and agencies use data, audiences and technology to deliver better digital advertising.
They're now looking for a Senior Customer Success Manager to take ownership of a portfolio of high-value enterprise accounts and play a key role in both customer retention and commercial growth.
What's in it for you?
This isn't a CSM role where you simply keep clients happy and wait for the next renewal.
You'll be a strategic partner to your customers - understanding their challenges, getting under the skin of their advertising strategies and helping them get genuine value from the technology and solutions available to them.
And yes… there's a strong commercial element.
You'll be expected to spot opportunities, grow existing relationships and turn great customer relationships into upsell, cross-sell and expansion opportunities.
What you'll be doing
Senior Customer Success Manager | £60,000-£70,000 | London (Hybrid)
- Managing a portfolio of high-value enterprise clients
- Building trusted relationships with senior marketing, media, digital and data stakeholders
- Driving retention, engagement and account growth
- Identifying and converting upsell and cross-sell opportunities
- Leading customer business reviews and presenting performance, insights and recommendations
- Using data and campaign performance to demonstrate customer value
- Becoming a trusted advisor on digital advertising and programmatic
- Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience
- Proactively identifying risks, solving problems and keeping customers firmly on board
What we're looking for
You’ll ideally have:
- 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role
- Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media
- Experience managing enterprise accounts and high-value portfolios
- A proven track record of retention and revenue growth
- Experience with upselling, cross-selling and account expansion
- Strong commercial instincts - you naturally spot opportunities to grow an account
- The confidence to work with senior stakeholders and influence decision-makers
- Excellent communication and presentation skills
- A genuine understanding of the digital advertising ecosystem
What's on offer
£60,000-£70,000 per annum
London - hybrid working
- 25 days annual leave
- Private medical
- Pension
- Life Assurance
- Maternity & paternity pay
- Cycle to work scheme
- Electric Car Salary Sacrifice
We Are Aspire Ltd are a Disability Confident Committed employer
This is a great opportunity to join a business operating at the cutting edge of B2B advertising, data and AdTech, with plenty of scope to make your mark.
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Senior Customer Success Manager employer: WeAreAspire
We Are Aspire Ltd is an excellent employer that values its employees by providing a supportive work culture and opportunities for professional growth. Located in the vibrant heart of Central London, the company offers a dynamic environment where you can thrive while coordinating exciting global events. With comprehensive training and the potential for hybrid working arrangements, this role is perfect for those looking to make a meaningful impact in the events industry.
