Head of Customer Success

Head of Customer Success (Remote – UK hours overlap required)
Location: Remote
Contract: Full-Time
Client: A rapidly scaling, mission-driven cyber security training platform

My client, a high-growth cyber security training platform with over 4 million users and 900+ global customers, is looking for a Head of Customer Success to lead their customer strategy. Their mission is to make cyber security education more accessible through gamified, hands-on training that helps organisations build and maintain stronger security teams.

This is a brilliant opportunity for an experienced leader to shape and scale a high-impact Customer Success function. The successful candidate will take ownership of the full post-sales journey-driving engagement, increasing retention, and supporting customer growth at scale. You will lead a growing team and work cross-functionally with Sales, Product, and Marketing to ensure customers derive maximum value from the platform.

You\’ll be comfortable working with a diverse customer base, from small businesses to large enterprises, and bring a mix of strategic vision and operational execution to the table.

Responsibilities:

1. Develop and run a customer success strategy to enhance onboarding, adoption, and retention
2. Manage and grow a team of customer success professionals
3. Collaborate with Account Managers to support renewals, upsells, and cross-sells
4. Work with internal teams to feedback on product and customer experience
5. Analyse customer data to identify trends and drive strategic improvements
6. Act as the voice of the customer within the business
7. Oversee the development of training and enablement materials

Requirements:

1. 5+ years in Customer Success, ideally in tech or cybersecurity
2. Proven experience leading and scaling successful teams
3. Strong commercial awareness and data-driven decision-making
4. Comfortable in a busy high-growth environment
5. Excellent communication and stakeholder management skills

What\’s on offer:

• Fully remote with flexible working (UK timezone overlap required)
• Company-funded retreat
• Health insurance (where applicable)
• Laptop and work accessories provided
• Pension/401k contribution

Apply now! This is a fast-moving process, so early applications are encouraged.

We Are Aspire Ltd are a Disability Confident Commited employer

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development, Consulting, and Customer Service

Industries

Software Development

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