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- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic SaaS environment.
- Company: Join a motivated team at a leading tech company in London.
- Benefits: Starting salary of £31,000, rising to £33,000, plus 25 days holiday.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Degree in an analytical field and strong problem-solving skills required.
- Other info: Enjoy structured career progression and opportunities for industry-recognised certifications.
The predicted salary is between 31000 - 33000 £ per year.
Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Location: London, UK (Hybrid role – Office-based with some travel to customer sites)
Salary: £31,000 (rising to £33,000 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We\’re looking for a Support Analyst to join a strong and motivated team!
What You\’ll Do:
Troubleshoot and resolve customer queries and technical issues
Provide advice on optimising system functionalities for users
Help customers configure the system to meet their specific business needs
Build professional relationships by offering ongoing support
Work with internal teams to test and enhance system performance Career Development:
Structured career path with regular feedback and clear targets
Opportunities for growth into Senior or Lead Analyst roles
Early responsibility for mentoring and guiding colleagues Who We\’re Looking For:
A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
Strong A-Level results
Excellent problem-solving and communication skills
Ability to quickly learn and apply new concepts in technology
Team-focused with a passion for delivering high-quality service Training & Growth:
Comprehensive initial training and close mentoring
Ongoing opportunities for industry-recognised certifications Why Join Us?
Work with a motivated and focused team
Clear career progression with performance-based reviews
Salary £31,000, rising to £33,000 after training period
25 days holiday (plus bank holidays), rising over time Ready to join a company where you can grow and make a real impact? Apply now to start your journey!
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We Are Aspire Ltd are a Commited employer
Graduate Opportunity: Support Analyst, London employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Opportunity: Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to support analysis. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve tackled challenges, especially in tech or customer service settings. This will demonstrate your fit for the Support Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Graduate Opportunity: Support Analyst, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any relevant coursework or projects from your degree that showcase your analytical abilities and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a team and delivering high-quality service.
Showcase Your Technical Skills: Since this role involves troubleshooting and optimising system functionalities, be sure to mention any technical skills or software knowledge you have. If you've worked with SaaS platforms or similar technologies, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our motivated team in London!
How to prepare for a job interview at WeAreAspire
✨Know Your Stuff
Make sure you brush up on the basics of SaaS and insurance. Understand common technical issues that customers might face and think about how you would troubleshoot them. This will show your potential employer that you're ready to dive into the role.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or the company's approach to customer support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
