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For Companies At a Glance
- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic SaaS environment.
- Company: Join a motivated team at a leading tech company in London.
- Benefits: Starting salary of £31,000, rising to £33,000, plus 25 days holiday.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Degree in an analytical field and strong problem-solving skills required.
- Other info: Enjoy hybrid work, structured training, and clear career progression opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
🚀 Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀
📍 Location: London, UK (Hybrid role – Office-based with some travel to customer sites)
💼 Salary: £31,000 (rising to £33,000 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! 🌟
🔍 What You'll Do:
- 🛠️ Troubleshoot and resolve customer queries and technical issues
- 💡 Provide advice on optimising system functionalities for users
- 📝 Help customers configure the system to meet their specific business needs
- 🤝 Build professional relationships by offering ongoing support
- 🧑💻 Work with internal teams to test and enhance system performance
🌱 Career Development:
- Structured career path with regular feedback and clear targets 📈
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
💼 Who We're Looking For:
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚
- Strong A-Level results 🎓
- Excellent problem-solving and communication skills 💡
- Ability to quickly learn and apply new concepts in technology 💻
- Team-focused with a passion for delivering high-quality service 🤝
📚 Training & Growth:
- Comprehensive initial training and close mentoring 🎓
- Ongoing opportunities for industry-recognised certifications 📜
✨ Why Join Us?
- Work with a motivated and focused team 💪
- Clear career progression with performance-based reviews 🚀
- Salary £31,000, rising to £33,000 after training period 💸
- 25 days holiday (plus bank holidays), rising over time 🌴
Ready to join a company where you can grow and make a real impact? Apply now to start your journey! 🌟
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We Are Aspire Ltd are a Disability Confident Commited employer
Graduate Opportunity: Support Analyst, London employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Opportunity: Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Support Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and customer support. We recommend using the STAR method to structure your answers – it really helps you shine!
✨Tip Number 3
Show your passion for technology and customer service during interviews. Share examples of how you've helped others in the past, whether through projects or personal experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Graduate Opportunity: Support Analyst, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any relevant coursework or projects from your degree that showcase your analytical abilities and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a team and delivering high-quality service.
Showcase Your Technical Skills: Since this role involves troubleshooting and optimising system functionalities, be sure to mention any technical skills or software knowledge you have. If you've worked with SaaS platforms or similar technologies, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at WeAreAspire
✨Know Your Stuff
Make sure you understand the basics of SaaS and insurance. Brush up on common technical issues that customers might face and think about how you would troubleshoot them. This will show your potential employer that you're ready to dive into the role.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or the company's approach to customer support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company is looking for someone who fits well with their team culture, so being authentic can help you stand out as a candidate.
