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- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic team.
- Company: Join Aspire Ltd, a Disability Confident employer committed to growth and inclusivity.
- Benefits: Enjoy a hybrid role, competitive salary, 25 days holiday, and opportunities for certifications.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Degree in an analytical field with strong A-Level results and excellent problem-solving skills.
- Other info: Structured career path with early mentoring opportunities and performance-based progression.
The predicted salary is between 22800 - 25200 £ per year.
Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!
Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)
Salary: £28,500 (rising to £30,500 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We’re looking for a Support Analyst to join a strong and motivated team!
What You’ll Do:
- Troubleshoot and resolve customer queries and technical issues
- Provide advice on optimising system functionalities for users
- Help customers configure the system to meet their specific business needs
- Build professional relationships by offering ongoing support
- Work with internal teams to test and enhance system performance
Career Development:
- Structured career path with regular feedback and clear targets
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
Who We’re Looking For:
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
- Strong A-Level results
- Excellent problem-solving and communication skills
- Ability to quickly learn and apply new concepts in technology
- Team-focused with a passion for delivering high-quality service
Training & Growth:
- Comprehensive initial training and close mentoring
- Ongoing opportunities for industry-recognised certifications
Why Join Us?
- Work with a motivated and focused team
- Clear career progression with performance-based reviews
- Salary £28,500, rising to £30,500 after training period
- 25 days holiday (plus bank holidays), rising over time
Ready to join a company where you can grow and make a real impact? Apply now to start your journey!
Graduate Entry-Level: Support Analyst (, , United Kingdom) employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Entry-Level: Support Analyst (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific technologies used in insurance. Understanding the common challenges faced by customers in this sector will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Network with current or former Support Analysts, especially those in the Birmingham area. Engaging with professionals on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential technical assessments by practising troubleshooting scenarios related to software applications. This will not only boost your confidence but also showcase your analytical skills during the interview process.
✨Tip Number 4
Highlight any experience you have in customer service or support roles, even if they are not directly related to technology. Emphasising your ability to communicate effectively and build relationships will resonate well with the hiring team.
We think you need these skills to ace Graduate Entry-Level: Support Analyst (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Support Analyst role. Emphasise your analytical degree, problem-solving abilities, and any experience in customer support or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've solved problems in the past and express your enthusiasm for joining a motivated team.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to learn new technologies quickly. These are key attributes for the Support Analyst position, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WeAreAspire
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Support Analyst. Familiarise yourself with common technical issues in SaaS and insurance, as well as the skills required to troubleshoot and resolve customer queries effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your academic or personal experiences where you've successfully solved problems. Highlight your analytical thinking and how you approach challenges, as these are key traits for the role.
✨Demonstrate Communication Skills
Since the role involves building professional relationships and providing ongoing support, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, showcasing your ability to communicate effectively with customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
