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- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic SaaS environment.
- Company: Join a motivated team at a leading tech company in Birmingham.
- Benefits: Starting salary of £28,500, rising to £30,500, plus 25 days holiday.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Degree in an analytical field and strong problem-solving skills required.
- Other info: Structured career path with mentoring and opportunities for certifications.
The predicted salary is between 22800 - 25200 £ per year.
🚀 Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀
📍 Location: Birmingham, UK (Hybrid role – Office-based with some travel to customer sites)
💼 Salary: £28,500 (rising to £30,500 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We\’re looking for a Support Analyst to join a strong and motivated team! 🌟
🔍 What You\’ll Do:
- 🛠️ Troubleshoot and resolve customer queries and technical issues
- 💡 Provide advice on optimising system functionalities for users
- 📝 Help customers configure the system to meet their specific business needs
- 🤝 Build professional relationships by offering ongoing support
- 🧑 💻 Work with internal teams to test and enhance system performance
🌱 Career Development:
- Structured career path with regular feedback and clear targets 📈
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
💼 Who We\’re Looking For:
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚
- Strong A-Level results 🎓
- Excellent problem-solving and communication skills 💡
- Ability to quickly learn and apply new concepts in technology 💻
- Team-focused with a passion for delivering high-quality service 🤝
📚 Training & Growth:
- Comprehensive initial training and close mentoring 🎓
- Ongoing opportunities for industry-recognised certifications 📜
✨ Why Join Us?
- Work with a motivated and focused team 💪
- Clear career progression with performance-based reviews 🚀
- Salary £28,500, rising to £30,500 after training period 💸
- 25 days holiday (plus bank holidays), rising over time 🌴
Ready to join a company where you can grow and make a real impact? Apply now to start your journey! 🌟
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We Are Aspire Ltd are a Disability Confident Commited employer
Graduate Entry-Level: Support Analyst - Birmingham employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Entry-Level: Support Analyst - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Support Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and technical scenarios. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show your passion for technology and customer service during interviews. Share examples of how you've helped others in the past, as this will demonstrate your fit for the Support Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Graduate Entry-Level: Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any relevant coursework or projects from your degree that showcase your analytical abilities and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our team. Don’t forget to mention your enthusiasm for technology and customer support!
Showcase Your Communication Skills: As a Support Analyst, communication is key. In your application, demonstrate your ability to convey complex information clearly and concisely. This could be through examples of past experiences where you’ve successfully resolved issues for others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at WeAreAspire
✨Know Your Stuff
Make sure you brush up on the basics of SaaS and insurance. Familiarise yourself with common technical issues and solutions, as well as the specific systems the company uses. This will show that you're genuinely interested and ready to tackle challenges head-on.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or optimised processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process in action.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself and Build Rapport
Don’t forget to let your personality shine through! Building a connection with your interviewers can make a huge difference. Be friendly, approachable, and show your passion for delivering high-quality service. Remember, they’re looking for someone who fits well within their team!
