Graduate Entry-Level: Support Analyst

Job Description Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! Location: Birmingham, UK (Hybrid role – Office-based with some travel to customer sites) Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We\’re looking for a Support Analyst to join a strong and motivated team! What You\’ll Do: ️ Troubleshoot and resolve customer queries and technical issues Provide advice on optimising system functionalities for users Help customers configure the system to meet their specific business needs Build professional relationships by offering ongoing support Work with internal teams to test and enhance system performance Career Development: Structured career path with regular feedback and clear targets Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues Who We\’re Looking For: A degree holder (2:1 or above) in an analytical field (e.g., Ma…