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For Companies At a Glance
- Tasks: Handle escalated customer complaints via email, phone, and live chat with empathy.
- Company: Aspire Ltd is a Disability Confident employer committed to inclusivity.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join us to make a real impact on customer experiences while developing your skills.
- Qualifications: Fluent in Portuguese with strong customer service experience and problem-solving skills.
- Other info: Ideal for tech-savvy individuals passionate about delivering exceptional customer care.
The predicted salary is between 28800 - 43200 £ per year.
You'll be the key point of contact for escalated complaints, ensuring each case is handled efficiently, empathetically, and in line with company standards and policies.
Key Responsibilities:
- Resolve customer complaints across email, phone, and live chat
- Investigate thoroughly, identifying root causes and collaborating internally for resolution
- Keep customers clearly informed with professional, empathetic communication
- Accurately log and document all case details
- Escalate issues when needed and follow regulatory compliance
- Identify recurring problems and contribute to customer experience improvements
What We're Looking For:
- Fluent in Portuguese (spoken and written)
- Strong experience in customer service or complaints resolution
- Excellent written and verbal communication skills
- Calm under pressure with strong problem-solving abilities
- Tech-savvy - confident using CRM systems, chat tools, and email platforms
- High attention to detail and accuracy in documentation
- A collaborative team player who can also work independently
You'll Stand Out If You Have:
- A background in telecoms, broadband, mobile, or tech support
- Experience dealing with technical complaints or complex queries
- Knowledge of regulatory compliance (e.g. GDPR, consumer rights)
- A proactive approach to service improvement and issue prevention
Success Will Be Measured By:
- Speed and effectiveness of complaint resolution
- Customer satisfaction scores and NPS
- Accuracy and compliance in case documentation
- Reduction in repeat complaints through root cause analysis
If you're passionate about delivering top-tier customer care, fluent in Portuguese, and ready to take on complex challenges, we'd love to hear from you. Apply today and take the next step in your career!
Customer Complaints Agent (Portuguese Speaking) employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Agent (Portuguese Speaking)
✨Tip Number 1
Familiarise yourself with common customer complaints in the telecoms and tech support sectors. Understanding these issues will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of regulatory compliance, especially GDPR and consumer rights. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills in both Portuguese and English. Since you'll be dealing with customers in a bilingual environment, showcasing your fluency can make a significant difference.
✨Tip Number 4
Prepare examples of how you've successfully resolved complex complaints in the past. Highlighting your experience with difficult situations will show that you're calm under pressure and capable of handling escalated issues.
We think you need these skills to ace Customer Complaints Agent (Portuguese Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaints resolution. Use specific examples that demonstrate your problem-solving abilities and attention to detail, especially in a tech-savvy environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer care. Mention your fluency in Portuguese and how it has helped you resolve complaints effectively in the past. Show that you understand the importance of empathy in communication.
Highlight Relevant Skills: Clearly outline your skills related to CRM systems, chat tools, and email platforms. Provide examples of how you've used these tools to improve customer experiences or resolve complex queries.
Showcase Regulatory Knowledge: If you have knowledge of regulatory compliance such as GDPR or consumer rights, make sure to include this in your application. Explain how this knowledge has influenced your approach to customer complaints and service improvement.
How to prepare for a job interview at WeAreAspire
✨Showcase Your Language Skills
Since the role requires fluency in Portuguese, make sure to demonstrate your language skills during the interview. Practice answering common interview questions in Portuguese to show your confidence and proficiency.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer complaints. Prepare examples from your past experience where you successfully resolved issues, highlighting your problem-solving abilities and empathetic communication.
✨Familiarise Yourself with Regulatory Compliance
Brush up on relevant regulations like GDPR and consumer rights. Being knowledgeable about these topics will not only impress the interviewers but also show that you understand the importance of compliance in customer service.
✨Demonstrate Tech Savviness
As the role involves using CRM systems and chat tools, be ready to discuss your experience with technology. Mention any specific tools you've used and how they helped you in previous roles, showcasing your ability to adapt to new systems.
