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- Tasks: Resolve customer complaints via email, phone, and live chat while ensuring satisfaction.
- Company: Join a growing team dedicated to exceptional customer service in Hale, South Manchester.
- Benefits: Enjoy hybrid work, 25 days annual leave, birthday off, and exclusive airport lounge access.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and want to make a difference.
- Qualifications: Fluency in Portuguese and English, customer service experience, and strong problem-solving skills required.
- Other info: Flexible working hours and a positive team culture await you!
The predicted salary is between 21600 - 32400 £ per year.
Are you fluent in Portuguese and passionate about delivering exceptional customer service? We want YOU to join our growing team!
Location: Hale, South Manchester (Hybrid - 2 days in office, 3 days remote)
Salary: £27,000 per annum
Benefits:
- Cash Plan Scheme
- Exclusive Airport Lounge Access (via a premier airport pass)
- 25 days annual leave + Bank Holidays (total 33 days)
- Birthday Off (because we believe in celebrating YOU!)
- Free Parking
- Hybrid working model with flexible hours
Hours:
- Monday - Thursday: 08:45 - 17:15
- Friday: 08:45 - 16:30
- 1 weekend day every 3 weeks (with a day off in lieu during the week)
Role Purpose: We're looking for a customer-focused, Portuguese-speaking professional to join our team as a Customer Complaints Agent. This role is all about resolving customer issues efficiently, maintaining satisfaction, and ensuring every complaint is handled with care and professionalism. If you have a knack for problem-solving and thrive in a fast-paced environment, this could be the perfect fit for you!
What You'll Be Doing:
- Complaint Handling: Resolve customer complaints via email, phone, and live chat.
- Investigation & Resolution: Thoroughly investigate complaints and work with internal teams to find fair solutions.
- Clear Communication: Provide professional and empathetic communication to customers.
- Record Keeping: Accurately document complaints and resolutions in our systems.
- Compliance: Follow company policies and relevant industry regulations to handle complaints.
- Collaboration: Work with teams across the business to resolve complex cases.
- Customer Advocacy: Represent the customer's voice and help reduce recurring issues.
What You'll Bring:
- Portuguese Fluency: Must be fluent in Portuguese and English.
- Customer Service Expertise: Background in managing complaints and resolving conflicts.
- Problem Solving: Strong analytical skills to find the best solutions.
- Attention to Detail: Excellent documentation and accuracy.
- Resilience: Stay calm and professional under pressure.
- Tech-Savvy: Comfortable with CRM systems, email, and live chat tools.
- Team Player: Positive attitude and ability to collaborate effectively.
Why Join Us? Free parking and hybrid work options. Competitive salary and benefits. Birthday off to make your day special! We're based in Hale, South Manchester, but soon moving to Altrincham - so flexibility is key!
Apply now! If you're passionate about problem-solving and delivering top-notch customer service, we'd love to hear from you!
Customer Complaints Agent (Portuguese Speaking) employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Agent (Portuguese Speaking)
✨Tip Number 1
Familiarise yourself with common customer complaints in the industry. Understanding typical issues can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your Portuguese language skills, especially in a customer service context. Being able to communicate effectively in both Portuguese and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Highlighting your experience will show that you have the necessary expertise for this role.
✨Tip Number 4
Research our company culture and values. Showing that you align with our mission and are enthusiastic about joining our team can make a positive impression during the interview process.
We think you need these skills to ace Customer Complaints Agent (Portuguese Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in handling complaints. Emphasise your fluency in Portuguese and English, as well as any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully resolved customer complaints in the past, demonstrating your ability to handle similar situations.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, attention to detail, and resilience under pressure. These are key traits for a Customer Complaints Agent, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at WeAreAspire
✨Showcase Your Language Skills
Since the role requires fluency in Portuguese, be prepared to demonstrate your language skills during the interview. You might be asked to handle a mock complaint in Portuguese, so practice speaking clearly and professionally.
✨Highlight Your Customer Service Experience
Discuss your previous experience in customer service, especially in handling complaints. Share specific examples of how you resolved issues and maintained customer satisfaction, as this will show your capability for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you successfully solved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your analytical skills.
✨Emphasise Team Collaboration
As the role involves working with various teams, highlight your ability to collaborate effectively. Share examples of how you've worked with others to resolve complex cases, showcasing your team player attitude.
