User Researcher in London

At Wealth Wizards, we believe everyone deserves access to high-quality financial guidance and advice. Since 2009, we've been using technology to make financial advice affordable, accessible, and understandable. Our mission goes beyond day-to-day money management — we're committed to helping people plan for their retirement and secure their financial wellbeing in later life. Now, we’re rethinking how personalised advice is delivered, and we’re looking for a User Researcher to help us understand the people we’re designing for and ensure their needs sit at the heart of what we build.

This is an opportunity to grow into a research role within a team that genuinely values the craft, contributing to how research is practised across the business.

The role involves:

• Conducting qualitative and quantitative research across the product portfolio—user interviews, usability testing, surveys, and other appropriate methods.
• Supporting teams with their research needs across different product areas, adapting to shifting priorities as the business requires.
• Maintaining methodological rigour across whatever method you’re using, ensuring research is free from bias and produces evidence that holds up to scrutiny—including in a regulated financial services context.
• Feeding findings back into our central research repository, helping build a shared, searchable knowledge base that grows in value over time.
• Supporting the operational side of research—creating and maintaining test scripts, keeping Dovetail well‑organised, and helping evolve the tooling and practices the wider team relies on.
• Helping democratise research by supporting colleagues across the business to run their own studies—whether that’s surveys, interviews, or interpreting findings—in a way that’s methodologically sound.
• Communicating findings clearly and confidently, making research accessible to audiences who aren’t researchers themselves, including senior stakeholders.
• Contributing to a culture of openness, curiosity, and continuous improvement within the design team and the wider organisation.

Skills, Knowledge & Expertise:

• Solid, demonstrable research skills across both qualitative and quantitative methods.
• Genuine curiosity—someone who wants to understand the "why" behind user behaviour and business decisions.
• Strong communication skills, with the ability to articulate findings clearly and make research land with non‑research audiences.
• Confidence working with and presenting to stakeholders at all levels, including senior colleagues.
• A collaborative mindset, comfortable working alongside designers, product managers, and engineers.
• A genuine interest in improving people’s financial wellbeing.

Job Benefits:

• Flexible working
• We prioritise a sustainable work/life balance
• Collaborative learning culture that promotes psychological safety
• 25 days annual leave plus every bank holiday
• Company pension (up to 10% employer contribution)
• Company performance based Bonus scheme
• Paid day off to celebrate your birthday
• Additional holiday purchase (up to 5 days per year)
• Additional holidays for length of service (up to 3 days)
• Private medical insurance
• Dental and health cash plans
• Enhanced parental leave and pay
• Discounts on gym membership and health screening
• Employee assistance programme
• Life assurance of 4x basic salary
• £500 pension advice per year
• 6 paid days per year for self development
• £500 individual training budget per year
• Professional memberships funded
• Salary sacrifice car scheme
• Cycle, Home & Tech scheme

Please note: Candidates must be currently located in the UK and possess full rights to work in the UK. Unfortunately, we are unable to provide sponsorship or consider applications from individuals outside of the UK for this role.