Software Development QA Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

About Tocan: Tocan is a SaaS platform dedicated to simplifying the investment and administration of funds. With three distinct portals for Investors, Administrators, and Fund Managers, our mission is to deliver seamless, efficient, and intuitive solutions for onboarding and managing fund investments. At Tocan, we pride ourselves on fostering a highly collaborative, fast-paced environment where team members work closely with customers and end users to deliver meaningful impact.

Role Overview: As the Head of Quality Assurance, you will be responsible for defining, leading, and executing Tocan’s quality assurance strategy. This role involves oversight of the QA team, ensuring the highest standards of software quality across our platform. The ideal candidate will be a visionary leader with a hands-on approach, capable of driving innovation, ensuring customer satisfaction, and embedding a culture of quality throughout the organization.

• Strategic Leadership: Develop and execute a comprehensive QA strategy, ensuring alignment with business goals and technology roadmaps. Establish and promote a culture of quality across the organization, emphasizing proactive problem-solving and continuous improvement.
• Team Management: Build, lead, and mentor a high-performing QA team, fostering professional growth and collaboration. Set clear goals and expectations for QA team members, monitoring performance and providing constructive feedback.
• Process and Standards: Define and implement robust QA processes, methodologies, and tools to ensure efficient and effective testing practices. Drive the adoption of industry best practices in manual, automated, and performance testing.
• Product Quality Oversight: Oversee all testing activities across the Investor, Administrator, and Fund Manager Portals, ensuring functionality, scalability, and reliability. Validate critical workflows and business scenarios to meet customer expectations and business requirements.
• Stakeholder Collaboration: Partner with engineering, product management, and customer support teams to identify and address quality challenges. Act as the primary advocate for quality in cross-functional discussions and decision-making processes.
• Metrics and Reporting: Define, track, and report on key quality metrics to measure success and identify areas for improvement. Present QA insights and progress to executive leadership, offering recommendations for enhancing overall product quality.
• Innovation and Tooling: Stay abreast of emerging trends in QA tools, technologies, and methodologies, recommending and implementing improvements where appropriate. Ensure seamless integration of QA practices with CI/CD pipelines and other engineering processes.

• Experience: At least 7 years in software QA, with 3+ years in a leadership role. Extensive experience with manual and automated testing of web-based applications.
• Technical Expertise: Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress) and API testing tools (e.g., Postman). Strong understanding of software testing methodologies, including regression, performance, and security testing. Hands-on experience with CI/CD pipelines and integrating testing processes. Working knowledge of programming languages like Python, Java, or JavaScript is a plus.
• Tools and Frameworks: Experience with test management tools such as MS Azure DevOps. Familiarity with performance testing tools and practices is advantageous.
• Soft Skills: Exceptional leadership and team management capabilities. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills, with the ability to collaborate effectively in a remote-first environment.

Why Join Tocan? At Tocan, we believe in empowering our team members to grow and excel in their careers. As the Head of Quality Assurance, you will have the opportunity to:

• Shape Organizational Quality: Define the QA strategy and processes for a cutting-edge SaaS platform.
• Lead Innovation: Drive the adoption of advanced tools, technologies, and practices to ensure world-class quality.
• Impact Business Outcomes: Play a critical role in enhancing customer satisfaction and driving business success.
• Career Growth: Be part of the executive leadership team, with opportunities to advance into broader strategic roles.
• Continuous Learning: Access training, certifications, and industry events to stay ahead in the field of QA.

Join Tocan and Lead the Way in Delivering World-Class Software Solutions! Shape the future of fund investment and administration with Tocan by ensuring that quality remains at the core of everything we do.