Global Head of Technology Change

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Purpose of the Role

The role of the Global Head of Technology Change will lead the information technology change discipline for the Global Technology Department to ensure the effective operation of the IT Change Portfolios and the PMO team, an enabling function within the Global Technology department supporting the delivery of technology change across each entity within the Apex group. The Global Head of Technology Change you will be expected to implement best practices and global standards to improve process excellence and SAFe delivery capabilities across IT Technology Change whilst ensuring transparent reporting of technology change to provide appropriate visibility and oversight by Portfolio Steering and Executive Committees.

The Global Head of Technology Change will lead the Portfolio Teams (Portfolio Leads, Release Train Engineers and SCRUM Masters) and PMO team to successfully deliver change across the organization, forging strong relationships with key stakeholders. Develop and implement agile project management tools and processes, define and ensure consistent use of ppm tooling, perform project audits identifying and enabling opportunities for improvement across controls and delivery methodology. The position reports into the Global Chief Information Officer.

Key Responsibilities

• Management of Portfolio Leads and Portfolio Teams
• Management of the PMO team & Global Technology PMO function
• Champion SAFe delivery methodology supporting the ongoing improvement in ways of working and Lean Portfolio Management across the team
• Partner with senior business stakeholders and sponsors implement and maturing robust agile project management practices and improve project outcomes.
• Ensure Lean Portfolio Management practices and the use of PPM tools are implemented and adopted with appropriate quality criteria and gates in place, provisioning training on processes and the use of PPM tools.
• Dashboard creation and reporting – Ensuring portfolio reporting and creation of dashboards that drive decisions and can be used consistently across change. Produce the dashboard/reports for the Executive Steering Committees and Senior Management across both IT and Business functions as required.
• Project Audit – establish an audit regime to adequately review delivery in line with value delivered, processes, key controls and PPM tooling.
• Capacity Planning – work with Portfolio Leads and Resource Manager in reviewing IT capacity across portfolios
• Ensure efficient and effective communication with all senior level stakeholders.
• Responsibility for Portfolio / Investment Plan budgets – managing people cost and epic cost, ensuring costs are in line with agreed budgets, working through approval processes for new epics
• Ensure quarterly Planning Increments led by Portfolio Leads are managed, aligning key stakeholders, committed deliverables & resources required continuously reviewing and refining processes to improve efficiency & effectiveness of planning and delivery cycles
• Maintain and ensure quality of planning documentation across all delivery for transparency and audit.
• Communicate efficiently with senior stakeholders.
• Serve as escalation point for Portfolio Leads and Head of PMO
• Assist Project Managers in managing vendors for on-time, budget-compliant delivery.

Experience required

• Bachelor's degree required; Advance degree in IT related field or MBA preferred.
• 15+ Years Project Management experience in a large multi-unit global organization required, ideally in complex IS and business environments.
• 5+ Years Head of Changes / Delivery experience or equivalent.
• Agile Project Management Accreditation (APMP, PMI, Prince 2 or equivalent) -SAFe preferred.
• Experience working on projects in the financial services industry would be an advantage;
• Must possess extensive knowledge and expertise in the use of Project Management methodologies and tools.
• Passion for leading teams and implementing change.
• Demonstrated leadership skills. Strong negotiation and team-building skills with the ability to create consensus around decisions and mitigate conflicts among different teams.
• Strong communication skills required at all levels. Must be able to interact with senior leadership. Excellent command of verbal and written communication (English). Effective presentation style for all levels of stakeholders.
• Strong problem solving, decision making, issue analysis and resolution skills.
• Highly organized and demonstrable ability to manage competing priorities with internal clients.
• Ability to work well in a fast paced multicultural global work environment.
• Proficient in MS Office products including Azure Dev Ops.