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- Tasks: Lead technical support for a cutting-edge SaaS product in the FinTech sector.
- Company: Join Wealth Dynamix, a fast-growing and award-winning FinTech firm.
- Benefits: Remote work, career progression, and exposure to diverse digital transformation projects.
- Why this job: Make a real impact in client support while developing your technical skills.
- Qualifications: Experience in SaaS support, Microsoft technologies, and strong problem-solving skills.
- Other info: Dynamic team culture focused on learning and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Calling highly motivated, bright candidates who are looking for a career at an exciting award-winning FinTech firm!
Company: Wealth Dynamix
Role: Technical Application Support Manager
Location: London
Start Date: February 2026
Would you like to join one of the fastest growing FinTech firms in Europe? We are looking for an analytical self-starter with experience in application support while delivering software products. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Management solution to the Wealth Management industry, apply now!
Who are we? Wealth Dynamix helps to relieve the burden client management issues for wealth management and private banking firms with innovative technology. We provide Relationship Managers with a multi-award winning digital Client Lifecycle Management (CLM) platform, offering 360-degree access to their client. We are a global leader in end-to-end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK.
What is the role? The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. This role is critical to ensuring high-quality, efficient service for our top-tier customers while freeing the Client Success Managers (CSMs) to focus on strategic delivery. You will lead and manage all live customer support, working hands-on to resolve issues, optimise processes, and stabilise accounts. This is a senior, technical role for someone passionate about client support and experienced in running a support function in a complex SaaS environment.
Responsibilities:
- Client Support Ownership: Act as the primary owner for all live customer support cases. Ensure cases are prioritised, triaged, and resolved quickly and effectively. Serve as the escalation point for complex issues, working closely with Product and Engineering.
- Technical Problem-Solving: Diagnose and fix configuration issues directly. Collaborate with Product on escalations and root cause analysis. Implement best-practice support processes and tools.
- Operational Excellence: Optimise workload distribution across the CSM team to reduce disruption. Drive stabilisation of live accounts and reduce reactive work over time. Improve structure, reporting, and KPIs for support performance. Uphold security best practices to protect systems, data, and people.
Skills, Mindset, and Experience:
- Microsoft Stack Expertise: Strong experience with Microsoft technologies, including Dynamics 365 and related components.
- Azure Cloud: Hands-on experience managing SaaS applications hosted on Azure, including monitoring, troubleshooting, and performance optimisation.
- API Integrations: Proven ability to work with RESTful APIs and troubleshoot integration issues across multiple systems.
- Configuration & Customisation: Ability to diagnose and resolve configuration issues within complex SaaS environments.
- Data Handling: Familiarity with ETL tools (e.g., Talend) and Azure Data Factory for data processing and migration.
- Security & Compliance: Understanding of secure development practices, identity management, and regulatory requirements in financial services.
- Support Tools & Processes: Experience implementing ITIL or similar frameworks for incident, problem, and change management.
Why should you apply? This is a fantastic opportunity to work in a growing FinTech environment with excellent growth prospects. With a global client base, the role offers an opportunity to experience a wide variety of digital transformation projects – each with their own unique requirements and opportunities. We take career progression seriously, with investment into new and existing employee learning and development. You will learn a lot with exposure to multiple complex client needs.
Who is best suited to this role?
- Background and Experience: Proven experience managing a technical support function for SaaS products. Hands-on ability to troubleshoot configuration issues and work with APIs, integrations, and cloud environments. Skilled in implementing scalable support processes and tools. Comfortable engaging senior-level clients and internal teams under pressure. Experience in SaaS, FinTech, Banking, or Wealth Management preferred. Excellent written and verbal communication skills for client-facing interactions.
Mindset & Core Skills:
- Curiosity & Learning: Naturally curious with a strong desire to ask questions and deepen your understanding of the Wealth Dynamix solutions and the client’s needs.
- Team-Oriented: A collaborative team player who understands the importance of contributing to collective success.
- Communication Skills: Excellent communication skills, with the ability to adapt your style depending on the audience—whether it’s running product demonstrations, writing documentation, or collaborating with internal teams.
- Agile Methodology: Understanding of tools and methodologies used in an agile software delivery process, with a focus on flexibility and iterative improvement.
- Self-Starter: A proactive approach to self-learning, constantly looking for ways to add value to clients, teams, and the broader business.
We believe we offer career-defining opportunities and are on a journey that will build awesome memories in a diverse and inclusive culture. If you are looking for more than just a job, get in touch.
Technical Application Support Manager – French Speaking - Remote employer: Wealth Dynamix
Contact Detail:
Wealth Dynamix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Application Support Manager – French Speaking - Remote
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at Wealth Dynamix or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and services. Understand their Client Lifecycle Management platform inside out. This shows your genuine interest and helps you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves technical troubleshooting, brush up on your knowledge of Microsoft technologies and APIs. You might even want to simulate some common issues and how you’d resolve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wealth Dynamix team!
We think you need these skills to ace Technical Application Support Manager – French Speaking - Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support and SaaS environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills: Since this is a technical role, be sure to mention your expertise with Microsoft technologies, Azure, and API integrations. We love seeing candidates who can demonstrate their problem-solving abilities and technical know-how.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wealth Dynamix
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Dynamics 365 and Azure. Be ready to discuss how you've tackled configuration issues in the past and share specific examples of troubleshooting you've done in a SaaS environment.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your analytical thinking by discussing real-life scenarios where you've diagnosed and resolved technical problems. Highlight your experience with APIs and any tools you've used for incident management, as this will show your hands-on expertise.
✨Communicate Like a Pro
Since this role involves client-facing interactions, practice articulating complex technical concepts in simple terms. Think about how you can adapt your communication style based on your audience, whether you're talking to clients or collaborating with internal teams.
✨Emphasise Your Team Spirit
We value collaboration, so be prepared to talk about how you've worked effectively within a team. Share examples of how you've contributed to collective success and how you handle pressure while engaging with senior-level clients.
