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- Tasks: Lead technical support for our innovative SaaS product and resolve client issues.
- Company: Join Wealth Dynamix, a fast-growing FinTech leader in client management solutions.
- Benefits: Remote work, career growth opportunities, and investment in your learning.
- Why this job: Be part of digital transformation in the wealth management industry and make a real impact.
- Qualifications: Experience in SaaS support, strong problem-solving skills, and knowledge of Microsoft technologies.
- Other info: Dynamic team culture with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Calling highly motivated, bright candidates who are looking for a career at an exciting award winning FinTech firm!
Company: Wealth Dynamix
Role: Technical Application Support Manager
Location: London
Start Date: February 2026
Would you like to join one of the fastest growing FinTech firms in Europe? We are looking for an analytical self‐starter with experience in application support while delivering software products. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Managing solution to the Wealth Management industry, apply now!
Who are we?
Wealth Dynamix helps to relieve the burden client management issues for wealth management and private banking firms with innovative technology. We provide Relationship Managers with a multi‐award winning digital Client Lifecycle Management (CLM) platform, offering 360‐degree access to their client. We are a global leader in end‐to‐end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK.
What is the role?
The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. This role is critical to ensuring high‐quality, efficient service for our top‐tier customers while freeing the Client Success Managers (CSMs) to focus on strategic delivery. You will lead and manage all live customer support, working hands‐on to resolve issues, optimise processes, and stabilise accounts. This is a senior, technical role for someone passionate about client support and experienced in running a support function in a complex SaaS environment.
Responsibilities:
- Client Support Ownership: Act as the primary owner for all live customer support cases. Ensure cases are prioritised, triaged, and resolved quickly and effectively. Serve as the escalation point for complex issues, working closely with Product and Engineering.
- Technical Problem‐Solving: Diagnose and fix configuration issues directly. Collaborate with Product on escalations and root cause analysis. Implement best‐practice support processes and tools.
- Operational Excellence: Optimise workload distribution across the CSM team to reduce disruption. Drive stabilisation of live accounts and reduce reactive work over time. Improve structure, reporting, and KPIs for support performance. Uphold security best practices to protect systems, data, and people.
Skills, Mindset, and Experience:
- Microsoft Stack Expertise: Strong experience with Microsoft technologies, including Dynamics 365 and related components.
- Azure Cloud: Hands‐on experience managing SaaS applications hosted on Azure, including monitoring, troubleshooting, and performance optimisation.
- API Integrations: Proven ability to work with RESTful APIs and troubleshoot integration issues across multiple systems.
- Configuration & Customisation: Ability to diagnose and resolve configuration issues within complex SaaS environments.
- Data Handling: Familiarity with ETL tools (e.g., Talend) and Azure Data Factory for data processing and migration.
- Security & Compliance: Understanding of secure development practices, identity management, and regulatory requirements in financial services.
- Support Tools & Processes: Experience implementing ITIL or similar frameworks for incident, problem, and change management.
Why should you apply?
This is a fantastic opportunity to work in a growing FinTech environment with excellent growth prospects. With a global client base the role offers an opportunity to experience a wide variety of digital transformation projects – each with their own unique requirements and opportunities. We take career progression seriously, with investment into new and existing employee learning and development. You will learn a lot with exposure to multiple complex client needs.
Who is best suited to this role?
Background and Experience:
- Support Leadership: Proven experience managing a technical support function for SaaS products.
- Technical Expertise: Hands‐on ability to troubleshoot configuration issues and work with APIs, integrations, and cloud environments.
- Process Improvement: Skilled in implementing scalable support processes and tools.
- Stakeholder Management: Comfortable engaging senior‐level clients and internal teams under pressure.
- Industry Knowledge: Experience in SaaS, FinTech, Banking, or Wealth Management preferred.
- Communication: Excellent written and verbal communication skills for client‐facing interactions.
Mindset & Core Skills:
- Curiosity & Learning: Naturally curious with a strong desire to ask questions and deepen your understanding of the Wealth Dynamix solutions and the client's needs.
- Team‐Oriented: A collaborative team player who understands the importance of contributing to collective success.
- Communication Skills: Excellent communication skills, with the ability to adapt your style depending on the audience—whether it’s running product demonstrations, writing documentation, or collaborating with internal teams.
- Agile Methodology: Understanding of tools and methodologies used in an agile software delivery process, with a focus on flexibility and iterative improvement.
- Self‐Starter: A proactive approach to self‐learning, constantly looking for ways to add value to clients, teams, and the broader business.
We believe we offer career‐defining opportunities and are on a journey that will build awesome memories in a diverse and inclusive culture. If you are looking for more than just a job, get in touch.
Technical Application Support Manager – French Speaking - Remote in London employer: Wealth Dynamix
Contact Detail:
Wealth Dynamix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Application Support Manager – French Speaking - Remote in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at Wealth Dynamix. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Microsoft technologies and SaaS applications. Being able to discuss your experience with Azure and APIs will show you're ready to tackle the role head-on.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved complex issues in past roles. This will demonstrate your ability to handle the challenges that come with being a Technical Application Support Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Wealth Dynamix.
We think you need these skills to ace Technical Application Support Manager – French Speaking - Remote in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support and SaaS environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills: Since this is a technical role, be sure to mention your expertise with Microsoft technologies, Azure, and API integrations. We love seeing candidates who can demonstrate their problem-solving abilities and technical know-how right from the get-go.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, especially in a client-facing role like this one!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our journey to build awesome memories in a diverse and inclusive culture!
How to prepare for a job interview at Wealth Dynamix
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Dynamics 365 and Azure. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with SaaS applications.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in a technical support role. Highlight your approach to diagnosing problems and collaborating with teams to implement solutions, especially in a fast-paced environment like FinTech.
✨Understand the Client's Needs
Research Wealth Dynamix and their Client Lifecycle Management solutions. Be prepared to discuss how you can contribute to enhancing client satisfaction and operational excellence, showing that you understand the importance of client support in this role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Since this role involves client-facing interactions, demonstrating strong communication skills will be key to making a positive impression.
