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- Tasks: Oversee SaaS product support and resolve technical issues for clients.
- Company: Leading FinTech company based in London with a focus on innovation.
- Benefits: Remote work, career progression, and personal development opportunities.
- Why this job: Engage with top-tier clients in a rapidly growing industry.
- Qualifications: Strong technical problem-solving skills and experience in customer support.
- Other info: Exciting role with potential for growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading FinTech company based in London is seeking a Technical Application Support Manager to oversee their SaaS product support. The ideal candidate will possess strong technical problem-solving skills in a complex environment, manage live customer support, and ensure operational excellence.
Key responsibilities include:
- Triaging and resolving issues
- Maintaining optimal customer service standards
This role offers an exciting opportunity to engage with top-tier clients in a rapidly growing industry, with potential for career progression and personal development.
Remote FinTech SaaS Support Manager (Azure/D365) in London employer: Wealth Dynamix
Contact Detail:
Wealth Dynamix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote FinTech SaaS Support Manager (Azure/D365) in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work with SaaS products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical problem-solving abilities. Think of real-life examples where you triaged and resolved issues effectively – this will impress potential employers.
✨Tip Number 3
Research the company! Understand their SaaS products and customer service standards. This knowledge will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Technical Application Support Manager. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Remote FinTech SaaS Support Manager (Azure/D365) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical problem-solving skills and any relevant experience in SaaS support to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've triaged and resolved issues in the past, and show us your passion for customer service.
Showcase Your Technical Skills: Since we're looking for someone with strong technical skills, don't shy away from mentioning your experience with Azure and D365. Let us know how you've used these tools to enhance customer support in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Wealth Dynamix
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Azure and D365. Be prepared to discuss specific scenarios where you've solved complex problems in a SaaS environment. This will show that you can handle the technical challenges of the role.
✨Showcase Your Customer Service Skills
Since this role involves managing live customer support, think of examples where you've gone above and beyond for clients. Highlight your ability to maintain high service standards, even under pressure. This will demonstrate your commitment to operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support issues or customer complaints. Practise articulating your thought process clearly and logically. This will help interviewers see your problem-solving skills in action.
✨Research the Company Culture
Familiarise yourself with the company's values and mission. Understanding their approach to client engagement and industry trends will allow you to tailor your responses and show that you're a great fit for their team.
