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- Tasks: Support waste management and street cleansing while handling customer enquiries.
- Company: Join a forward-thinking Local Authority committed to environmental impact.
- Benefits: Enjoy flexible working, excellent salary, pension, and health benefits.
- Why this job: Make a real difference in your community and help reduce environmental impact.
- Qualifications: Strong customer service skills and effective communication abilities required.
- Other info: Hybrid working options and opportunities for professional development available.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Full Time/Fixed Term for 2 Years/Open to Job Share
Are you an enthusiastic and conscientious person looking to make a difference to help reduce our impact on our environment whilst delivering essential services to our residents?
Who?
We are looking for a dynamic individual to provide administrative support to the Waste and Street Scene Team. With a keen interest in Waste Management including waste prevention, minimisation and managing waste collections, to help deliver a variety of waste services to over 76,000 properties in Wealden.
Furthermore, with the introduction of food waste collections in Spring 26, support is required within the Waste Team to deal with an increase in enquiries relating to the delivery of food waste containers and collections which are due to start around April 26.
What will you be doing?
- Working within the Waste and Street Scene Team to develop and deliver the Council’s overall approach to waste management and street cleansing.
- Working closely with our Customer Services Team to provide support on all aspects of waste collections.
- Dealing with enquiries received via email/letter, phone and face to face, including requests for additional services such as clinical, waste, additional capacity and assisted collections.
- Also responsible for approving requests for waste containers, including the exchange or repair of damaged bins.
What do you need?
- Ideally you will have good track record in providing a high-quality customer service whilst working in partnership with external companies and other stakeholders.
- You will have excellent ICT skills, well developed numerical skills and be able to communicate effectively at all levels.
- Ability to manage your own workload.
- You should be calm and unflappable with the energy, drive, and determination to get the job done.
What do we offer?
- Working for a great, forward-thinking Local Authority.
- Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
- A friendly, supportive team and a range of opportunities for continuing professional development.
- Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
- Free parking.
- Please note that you must have the right to work in the UK.
Post Number: M8014
Closing Date: Monday 13 October 2025
Interview Date: To be confirmed
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.
To Apply
- Please visit our ‘How to Apply’ page for advice on how best to complete your application.
- Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
- Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
- If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
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Waste Administration Officer employer: Wealden District Council
Contact Detail:
Wealden District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Administration Officer
✨Tip Number 1
Get to know the Waste and Street Scene Team! Research their recent projects and initiatives. This will not only help you understand their goals but also give you some great talking points during your interview.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with enquiries from residents, think of scenarios where you might need to handle complaints or requests. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Show off your ICT skills! Be ready to discuss any relevant software or tools you've used in previous roles. If you have experience with data management or reporting, make sure to highlight that as it’s super relevant for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date and make sure you’ve saved your progress while filling out the application.
We think you need these skills to ace Waste Administration Officer
Some tips for your application 🫡
Show Your Passion for Waste Management: When writing your application, let us see your enthusiasm for waste management! Share any relevant experiences or interests that highlight your commitment to reducing environmental impact and improving waste services.
Tailor Your Personal Statement: Make sure your personal statement is tailored to the Waste Administration Officer role. Highlight your customer service skills and any experience you have in administrative support, especially in waste management or similar fields.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application concise. Avoid jargon and ensure your points are easy to understand, as this reflects your communication skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to submit your application. Make sure to create an account and save your progress, so you don’t lose any important information.
How to prepare for a job interview at Wealden District Council
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management practices, especially around waste prevention and minimisation. Being able to discuss current trends or initiatives in waste management will show your genuine interest and commitment to the role.
✨Customer Service is Key
Since this role involves a lot of interaction with residents and stakeholders, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved service delivery, as this will demonstrate your ability to handle enquiries effectively.
✨Show Off Your ICT Skills
Given the emphasis on ICT skills in the job description, be ready to discuss your experience with relevant software and tools. If you have any specific examples of how you've used technology to improve processes or manage data, make sure to highlight those during the interview.
✨Stay Calm Under Pressure
The role requires someone who can manage their workload and remain calm in challenging situations. Prepare to share instances where you've successfully managed multiple tasks or dealt with difficult enquiries without losing your cool. This will showcase your ability to thrive in a busy environment.
