At a Glance
- Tasks: Assist customers with Building Control queries and provide administrative support to the team.
- Company: Join Wealden District Council, a supportive and inclusive organisation.
- Benefits: Enjoy competitive salary, pension scheme, and hybrid working options.
- Other info: Opportunities for professional development and a commitment to employee wellbeing.
- Why this job: Make a difference in the community while developing your skills in a friendly environment.
- Qualifications: Strong customer service skills and ability to multitask in a busy office.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid working. Do you have an interest in Building Control? The East Sussex Building Control Partnership exists to protect the health and safety of people within the built environment. We are the first port of contact for Building Control Customers (Residential/Professional) within the Partnering Authorities of Wealden, Eastbourne, Rother & Hastings.
Who are we looking for? We are looking for a new friendly, self-motivated, team member with a flexible approach and exceptional customer service skills. As the Partnership is in direct competition with the private sector, you will promote the Building Control service through a positive, professional and friendly manner whilst upholding Wealden council’s values.
What will the role involve? You will receive a high-volume of calls throughout the day whilst multi-tasking a variety of administrative tasks. As a Technical Support Assistant, you will provide support to new, existing and prospective customers by utilising specialised knowledge regarding the regulations surrounding the construction process. A key function is to provide administrative and clerical support to the Building Control Inspectors, plan checkers and departmental management team.
What skills, knowledge and abilities do you require for the role?
- Essential
- Experience in a high-pressured working environment.
- Considerable experience working in an office environment.
- Capability to effectively manage multiple work tasks, whilst answering incoming calls.
- Strong attention to detail with self-motivation to complete a job accurately.
- A flexible approach to working arrangements.
- Ability to work independently or as part of a team.
- Willingness and ability to quickly learn new tasks.
- Provides a high quality, consistent, customer-focused service, even in high demand periods.
- Good organisational skills.
- Friendly personality who enjoys dealing with telephone enquiries.
- Provides a “Can-do” attitude.
- A good level of educational attainments e.g. GCSE grade C (or above grade 4) or above in Maths and English (or equivalent qualification).
- Desirable
- Knowledge and experience of working within a Building Control environment.
- Customer Service Experience.
- Knowledge & experience of working within a Local Authority organisation.
- Knowledge & experience with Microsoft packages.
- Experience with Mastergov, MiCollab, Ignite and Adelante.
- Knowledge of Building Control practices.
- Experience of working with targets (KPIs).
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
For more information and an informal chat about opportunities please contact Human Resources to arrange a conversation with Christopher Wears - Building Control Administration Manager.
About Wealden: Wealden District Council is a future‑focused organisation committed to safeguarding children and vulnerable adults, and we expect all employees and volunteers to share this responsibility. We are proud to maintain a diverse workforce and inclusive environment where individuality is valued, and all applications are assessed on merit.
As a Disability Confident Employer, we ensure fair and accessible recruitment, offer workplace adjustments, and guarantee an interview to disabled applicants who meet the essential criteria. We also hold the Gold Standards Award for employee wellbeing, reflecting our dedication to supporting our people to thrive. At Wealden District Council, inclusion, wellbeing and equal opportunity are central to who we are and how we work.
Ethical Use of AI in Applications: We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
Proud member of the Disability Confident employer scheme.
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Technical Support Assistant employer: Wealden District Council
Wealden District Council is an excellent employer, offering a supportive and friendly work environment that prioritises employee wellbeing and professional development. With competitive salaries, hybrid working options, and a commitment to inclusivity, we empower our team members to thrive while making a meaningful impact in the community through Building Control services. Join us to be part of a diverse workforce where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Wealden District Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Technical Support Assistant at Wealden District Council.
We think you need these skills to ace Technical Support Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Wealden District Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
