At a Glance
- Tasks: Be the first point of contact for housing support and assist with administrative duties.
- Company: Join a forward-thinking Local Authority dedicated to community welfare.
- Benefits: Enjoy a competitive salary, flexible working, and excellent employee benefits.
- Other info: Hybrid working options and a supportive team environment await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE Grade C/4 in English and Maths or NVQ Level 2 Administration.
The predicted salary is between 28800 - 43200 £ per year.
This vacancy may close early due to high volumes of applications.
Can you help people facing housing challenges?
Join our Homeless Prevention & Accommodation Team and play a vital role in supporting residents facing housing difficulties. As the first point of contact for many customers, you'll help people access housing services, provide practical support, and ensure they receive professional and compassionate assistance when they need it most.
Who are we looking for?
We're seeking an organised, customer-focused individual with excellent communication skills and a genuine passion for supporting residents facing housing difficulties. As the first point of contact for many customers, you'll help people access housing services, provide practical support, and ensure they receive professional and compassionate assistance when they need it most.
What will the role involve?
- Supporting customers accessing housing and homelessness services
- Providing administrative support to the Homeless Prevention & Accommodation, Housing Allocations & Housing Options teams
- Managing customer records, correspondence and supporting documentation
- Assisting with housing applications and customer enquiries
- Processing invoices and financial transactions
- Working with colleagues and partner agencies to help deliver an effective service
What skills, knowledge and abilities do you require for the role?
- Excellent customer service and communication skills
- Strong administration and organisational abilities
- Good IT skills and attention to detail
- Ability to prioritise work and meet deadlines
- Experience of working with customers in a public-facing environment
- Ability to show empathy, solve problems and manage customer expectations
- Knowledge of housing, homelessness or local authority services would be an advantage
What do we offer?
- Competitive salary & pension scheme
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit.
We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements.
AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
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Housing Options Support Officer in Hailsham employer: Wealden District Council
Wealden District Council is an excellent employer, offering a supportive and friendly work environment where team members take pride in their contributions to community safety and cleanliness. With competitive salaries, a pension scheme, and opportunities for professional development, employees can grow their careers while enjoying the benefits of hybrid working. Join us in making a meaningful impact in our district, where no two days are the same and your efforts truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Support Officer in Hailsham
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Housing Options teams and the specific duties of a Housing Options Support Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and providing advice, it’s crucial to nail your verbal and written communication. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees at Wealden District Council on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on deadlines and make sure to save your progress as you go along to avoid any last-minute hiccups.
We think you need these skills to ace Housing Options Support Officer in Hailsham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see that you understand what the Housing Options Support Officer role involves, so make sure you highlight relevant experience and skills in your application.
Tailor Your Personal Statement:Your personal statement is your chance to shine! Make it specific to the role by mentioning how your skills match the requirements. We love seeing examples of how you've interpreted customer needs and provided solutions in previous roles.
Check Your Spelling and Grammar:Good written communication is key for this role, so double-check your application for any spelling or grammar mistakes. A polished application shows us that you pay attention to detail and care about your work.
Apply Through Our Website:Make sure to apply through our online recruitment portal. It’s super easy! Just create an account, fill in your details, and don’t forget to save your progress. We can’t wait to see your application!
How to prepare for a job interview at Wealden District Council
✨Know Your Stuff
Familiarise yourself with the Housing Options teams and the specific duties of a Housing Options Support Officer. Understand the basics of the Housing Act 1996, especially Parts 6 and 7, so you can confidently discuss how you would handle housing assistance applications.
✨Show Off Your Communication Skills
Since good written and verbal communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would respond to customer queries and provide solutions.
✨Demonstrate Your Customer Service Experience
Be ready to share specific examples from your past roles where you've successfully dealt with customers in a front-line environment. Highlight any experience you have in social housing or local authority settings, as this will give you an edge.
✨Prepare Questions
Think of insightful questions to ask the interviewers about the team dynamics, the challenges they face, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
