Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for housing support and assist with administrative duties.
- Company: Join a forward-thinking Local Authority dedicated to community welfare.
- Benefits: Enjoy a competitive salary, flexible working, and excellent employee benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE Grade C/4 in English and Maths or NVQ Level 2 Administration.
- Other info: Hybrid working options and a supportive team environment await you.
The predicted salary is between 28800 - 43200 £ per year.
What will you be doing?
You will be an essential ‘first point of contact’ into the Housing Options teams, administer financial payments relating to the service area, deal with basic housing advice queries and provide administrative support to the Housing Options, Allocations, and Support & Sustainment teams.
- You will triage applications for housing assistance under Part 6 and Part 7 Housing Act 1996, referring to and booking appointments with the appropriate officer, assist with administrative duties across the service including processing of invoices and financial reconciliation and temporary accommodation administration.
What do you need?
- The ability to interpret customer needs and provide solutions.
- GCSE Grade C/4 or above in English Language and Maths, or have an NVQ Level 2 Administration qualification (or equivalent).
- Good written and verbal communication skills and an excellent telephone manner.
- Experience of using computer systems and dealing with customers in a front line social housing environment.
- Direct experience of working in a local authority homelessness or allocations team would be an advantage.
What do we offer?
- Working for a great, forward-thinking Local Authority.
- Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
- A friendly, supportive team and a range of opportunities for continuing professional development.
- Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
- Free parking.
- Please note that you must have the right to work in the UK.
Post Number: D3013
Closing Date: Monday 13 October 2025
Interview Date: To be confirmed
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.
To Apply
Please visit our ‘How to Apply’ page for advice on how best to complete your application.
Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.
Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.
If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
#J-18808-Ljbffr
Housing Options Support Officer employer: Wealden District Council
Contact Detail:
Wealden District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Support Officer
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Housing Options teams and the specific duties of a Housing Options Support Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and providing advice, it’s crucial to nail your verbal and written communication. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees at Wealden District Council on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on deadlines and make sure to save your progress as you go along to avoid any last-minute hiccups.
We think you need these skills to ace Housing Options Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the Housing Options Support Officer role involves, so make sure you highlight relevant experience and skills in your application.
Tailor Your Personal Statement: Your personal statement is your chance to shine! Make it specific to the role by mentioning how your skills match the requirements. We love seeing examples of how you've interpreted customer needs and provided solutions in previous roles.
Check Your Spelling and Grammar: Good written communication is key for this role, so double-check your application for any spelling or grammar mistakes. A polished application shows us that you pay attention to detail and care about your work.
Apply Through Our Website: Make sure to apply through our online recruitment portal. It’s super easy! Just create an account, fill in your details, and don’t forget to save your progress. We can’t wait to see your application!
How to prepare for a job interview at Wealden District Council
✨Know Your Stuff
Familiarise yourself with the Housing Options teams and the specific duties of a Housing Options Support Officer. Understand the basics of the Housing Act 1996, especially Parts 6 and 7, so you can confidently discuss how you would handle housing assistance applications.
✨Show Off Your Communication Skills
Since good written and verbal communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would respond to customer queries and provide solutions.
✨Demonstrate Your Customer Service Experience
Be ready to share specific examples from your past roles where you've successfully dealt with customers in a front-line environment. Highlight any experience you have in social housing or local authority settings, as this will give you an edge.
✨Prepare Questions
Think of insightful questions to ask the interviewers about the team dynamics, the challenges they face, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
