At a Glance
- Tasks: Make a difference in your community by managing car parks and ensuring excellent customer service.
- Company: Wealden District Council, dedicated to community welfare and inclusivity.
- Benefits: Competitive salary, pension scheme, hybrid working, and professional development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for career progression.
- Why this job: Join a supportive team and play a key role in enhancing community services.
- Qualifications: Strong people skills, operational awareness, and a full clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a visible difference in your community every single day?
The Car Parking Department are seeking a motivated and dependable individual who can take ownership of a varied and highly visible role within the community. The ideal candidate will bring a strong mix of operational awareness, people management skills, and the ability to respond effectively in challenging situations.
What will the role involve?
- You will carry out regular inspections of Council owned car parks, representing the Council in a manner that is consistent with the highest standards of customer service, pride and community service.
- Duties will include the issue of Excess Charge Notices, identifying sources of Car Parking infringements and reporting these, assisting in the daily management of car parks by reporting orders for repairs and signage, and maintaining the Council’s Pay and Display Machines.
- You will need to have a full clean driving licence for this role; a vehicle will be provided for work use only and will be based at the Council Offices, Hailsham.
Working Pattern
This role operates on a 5-day working week basis, including a rotating weekend schedule. Employees are required to work approximately 1 in every 2 weekends, with appropriate days off allocated during the week in lieu of weekend working.
What skills, knowledge and abilities do you require for the role?
- Comfortable working in a public-facing, operational environment
- Calm and decisive under pressure, particularly in emergency situations
- ICT skills including experience in using Microsoft Office products
- Committed to delivering excellent public services
What do we offer?
- Competitive salary & pension scheme
- Incremental progression subject to satisfactory performance
- A friendly, supportive team
- Opportunities for continuing professional development
- Hybrid working
For more information
For more information and an informal chat about opportunities please contact Human Resources at human.resources@wealden.gov.uk.
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit. We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.
Community Officer - Car Parking & Facilities in Hailsham employer: Wealden District Council
Wealden District Council is an excellent employer that prioritises community impact and employee wellbeing. With a competitive salary, pension scheme, and opportunities for professional development, employees enjoy a supportive work culture that values diversity and inclusion. Located in Hailsham, the role of Community Officer offers a chance to make a tangible difference in the community while benefiting from a hybrid working model and a friendly team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Officer - Car Parking & Facilities in Hailsham
✨Tip Number 1
Get to know the community! Spend some time in the area where you'll be working. Chat with locals, understand their concerns about car parking, and show them you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills. Role-play scenarios where you might need to handle complaints or tricky situations. The better prepared you are, the more confident you'll feel when facing real challenges.
✨Tip Number 3
Network like a pro! Connect with current employees or others in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Community Officer - Car Parking & Facilities in Hailsham
Some tips for your application 🫡
Show Your Passion for Community Service:When writing your application, let us see your enthusiasm for making a difference in the community. Share any relevant experiences that highlight your commitment to public service and how you can contribute positively to our team.
Highlight Your People Skills:Since this role involves a lot of public interaction, make sure to emphasise your people management skills. Talk about times when you've successfully handled challenging situations or provided excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wealden District Council
✨Know Your Community
Before the interview, take some time to research the community you’ll be serving. Understand the key issues related to car parking and facilities in the area. This will not only show your commitment but also help you answer questions more effectively.
✨Demonstrate Customer Service Skills
Since this role involves a lot of public interaction, prepare examples of how you've provided excellent customer service in the past. Think about challenging situations you've faced and how you handled them calmly and decisively.
✨Showcase Your Operational Awareness
Be ready to discuss your understanding of operational processes, especially in a public-facing environment. Highlight any relevant experience you have with inspections or managing facilities, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, especially under pressure. Practice your responses to potential emergency situations or difficult interactions with the public, demonstrating your ability to remain calm and effective.
