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- Tasks: Help people in need by reviewing benefits and council tax reductions.
- Company: Join Wealden District Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, pension scheme, hybrid working, and professional development opportunities.
- Other info: Diverse and inclusive environment with a commitment to employee wellbeing.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Knowledge of benefits legislation and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about helping people in need and making a difference in your community? We are looking for an experienced Benefits & Council Tax Reduction Review Officer to join our team.
Responsibilities
- You will take ownership of the HBAA full case reviews, and ensure we meet all targets set by the DWP for case reviews.
- Visiting customers in their homes to help collect information needed for HBAA reviews, fraud referrals and other reviews as required.
- Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices.
- Undertaking other reviews to identify changes in circumstances and to report these for amendment to Revenues and Benefits officers.
Qualifications
- A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills.
- A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement.
- Experience of dealing with customers and/or members of the public and handling personal or sensitive information.
- A full UK driving licence.
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
About Wealden
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit. We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.
Ethical Use of AI in Applications
We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.
Benefits & Council Tax Reduction Review Officer in Hailsham employer: Wealden District Council
Contact Detail:
Wealden District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits & Council Tax Reduction Review Officer in Hailsham
✨Tip Number 1
Get to know the company! Research Wealden District Council and understand their values, especially their commitment to community support. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Benefits & Council Tax Reduction Review Officer, you'll need to explain complex information clearly. Role-play with a friend or family member to get comfortable discussing benefits legislation and customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social services. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Benefits & Council Tax Reduction Review Officer in Hailsham
Some tips for your application 🫡
Know Your Stuff: Make sure you have a solid understanding of benefits legislation and guidance. We want to see that you know your way around the rules, so brush up on the key points before you start writing.
Show Your Passion: Let your enthusiasm for helping people shine through in your application. We’re looking for someone who genuinely cares about making a difference in the community, so don’t hold back!
Tailor Your Application: Customise your application to highlight your relevant experience and skills. We want to see how your background fits with the role of Benefits & Council Tax Reduction Review Officer, so make it personal!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can keep you updated throughout the process.
How to prepare for a job interview at Wealden District Council
✨Know Your Benefits Legislation
Make sure you brush up on your knowledge of benefits legislation and guidance. Being able to discuss specific laws and how they apply to the role will show that you're not just familiar with the basics, but that you’re genuinely invested in helping people navigate these systems.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and various organisations, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, especially in sensitive situations. This will demonstrate your strong communication skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems or make informed decisions under pressure. Be ready to share these experiences during the interview, as they’ll highlight your proactive attitude and commitment to delivering excellent customer service.
✨Prepare for Home Visits
Since visiting customers in their homes is part of the job, consider how you would approach these visits. Think about how you can build rapport quickly and gather necessary information while being respectful and empathetic. This will show that you understand the importance of customer interactions in this role.