AI and Automation Apprentice (Digital Services) in Hailsham

We’re looking for a motivated and curious individual who is keen to begin a career in digital services, with a particular interest in artificial intelligence and automation. You’ll be joining our Digital Services team, working closely with experienced colleagues to help improve how the council delivers services through smarter, more efficient digital solutions. This role would suit someone who enjoys problem‑solving, has a strong attention to detail, and is eager to learn new technologies. You don’t need to be an expert – we’re looking for potential, enthusiasm and a willingness to develop your skills in a supportive environment. You’ll be working with a wide range of people across the organisation, so being approachable, collaborative and able to communicate clearly is important.

As a Digital Services AI and Automation Apprentice, you’ll support the design and delivery of digital improvements across the council. This will include helping to analyse business processes, identify opportunities for automation, and support the development of AI‑enabled and automated solutions. You’ll work with colleagues and suppliers to explore the best tools and approaches, using low‑code and no‑code technologies where appropriate. You’ll also help create clear documentation and guidance, support user adoption through demonstrations or training, and monitor how solutions are performing in practice. The role is hybrid, with a mix of home working and office‑based working in Hailsham, East Sussex. You’ll be part of a collaborative team environment with opportunities to learn, develop and contribute to meaningful digital transformation projects.

What skills, knowledge and abilities do you require for the role?

• A good standard of education, including GCSE English and Maths (or equivalent), and ideally A‑levels or further study
• An interest in digital technology, with some experience or awareness of development tools or technologies
• Understanding (or willingness to learn) about security best practices and protecting data
• Strong problem‑solving skills and the ability to think logically in a technical environment
• Good attention to detail and a commitment to producing accurate, high‑quality work
• Ability to work both independently and as part of a team
• Good organisational skills and the ability to manage tasks effectively
• Willingness to learn new skills quickly and adapt to new tools and ways of working
• Strong communication skills, including a good command of spoken English
• A friendly and positive approach when working with colleagues and customers

What do we offer?

• Competitive salary & pension scheme.
• Incremental progression subject to satisfactory performance.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities, and all applications will be treated on merit. We are proud to be a Disability Confident Employer. At Wealden District Council, we are committed to fair, accessible recruitment and supporting colleagues with the adjustments they need to thrive. Disabled applicants who meet the essential criteria are guaranteed an interview. Join a workplace that values inclusion, wellbeing and equal opportunity.

Ethical Use of AI in Applications

We welcome innovation and do not automatically exclude candidates who use AI tools during the application process. However, we assess each application to ensure the candidate genuinely understands the role and its requirements. AI may be used ethically and responsibly, provided it supports, rather than compromises our core values of integrity, transparency, and fairness. During assessments and interviews, candidates must present their own skills and experience without assistance from others, external resources, or AI, unless explicitly instructed otherwise.