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- Tasks: Conduct case reviews and support customers in navigating benefits and council tax reductions.
- Company: Join Wealden District Council, dedicated to community welfare and support.
- Benefits: Competitive salary, pension scheme, hybrid working, and professional development opportunities.
- Other info: Be part of a friendly team committed to continuous improvement and customer service.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Knowledge of benefits legislation, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about helping people in need and making a difference in your community?
We are looking for an experienced Benefits & Council Tax Reduction Review Officer to join our team.
What will the role involve?
- You will take ownership of the HBAA full case reviews, and ensure we meet all targets set by the DWP for case reviews.
- Visiting customers in their homes to help collect information needed for HBAA reviews, fraud referrals and other reviews as required.
- Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices.
- Undertaking other reviews to identify changes in circumstances and to report these for amendment to Revenues and Benefits officers.
What skills, knowledge and abilities do you require for the role?
- A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills.
- A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement.
- Experience of dealing with customers and/or members of the public and handling personal or sensitive information.
- A full UK driving licence.
What do we offer?
- Competitive salary & pension scheme.
- Incremental progression subject to satisfactory performance.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.
Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment.
Benefits & Council Tax Reduction Review Officer employer: Wealden District Council
Contact Detail:
Wealden District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits & Council Tax Reduction Review Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of benefits legislation and guidance. We recommend practising common interview questions related to customer service and problem-solving to showcase your skills effectively.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you get started on this exciting journey with us at Wealden District Council.
We think you need these skills to ace Benefits & Council Tax Reduction Review Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the role of Benefits & Council Tax Reduction Review Officer. We want to see how your background aligns with our mission to help the community!
Showcase Your Communication Skills: Since this role involves liaising with customers and various organisations, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your problem-solving skills and customer service commitment.
Highlight Relevant Experience: Don’t forget to mention any previous experience you have with benefits legislation or working with sensitive information. We love seeing candidates who can bring their knowledge to the table and make a real difference in our community.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our friendly team at Wealden District Council!
How to prepare for a job interview at Wealden District Council
✨Know Your Benefits Legislation
Make sure you brush up on your knowledge of benefits legislation and guidance. Being able to discuss specific laws and how they apply to the role will show that you're not just interested, but also well-prepared.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and various organisations, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in sensitive situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems or make informed decisions. Be ready to share these experiences during the interview, as they highlight your proactive attitude and commitment to excellent customer service.
✨Prepare for Home Visits
Since the role involves visiting customers in their homes, consider how you would approach these visits. Be prepared to discuss how you would gather information sensitively and ensure a supportive environment for the customers.