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For Companies At a Glance
- Tasks: Help learners enrol in educational programmes through various methods.
- Company: Join the UK's largest charity for adult education, making a difference in communities.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive workplace culture.
- Why this job: Be part of a mission-driven team that values diversity and positive change.
- Qualifications: Attention to detail and a passion for customer service are essential.
- Other info: Opportunity to work in a GOOD-rated organisation with an OUTSTANDING focus on personal development.
The predicted salary is between 18900 - 20400 £ per year.
Job Description
Enrolment and Outcome Agent
£22,923 – £24,225
Hybrid working, based in and around GMCA, Greater Manchester Combined Authority.
The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.
Job Description
WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.
As a Enrolment and Outcome Agent, you will be providing an effective and timely service in the admission of learner applications through online, telephone and face to face methods onto WEA programmes of learning. Being responsible for the administration of new learner enrolments, applicant processing and learner communication and query resolutions.
Reporting to the Learner Enrolment and Outcomes Team Leader , the successful candidate will have a keen eye for detail and a rigorous approach to quality. This will be crucial in ensuring that the WEA meets its contractual requirements, ranging from the submission of valid and eligible claims, whilst playing a key role in ensuring exceptional customer experience is at the forefront of all admission processes and procedures.
We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!
We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.
Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.
You can read more about our benefits and what it’s like to work here, on our website.
Enrolment and Outcome Agent employer: WEA
Contact Detail:
WEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment and Outcome Agent
✨Tip Number 1
Familiarise yourself with the WEA's mission and values. Understanding their commitment to providing accessible education will help you align your responses during interviews, showcasing your passion for adult education.
✨Tip Number 2
Prepare to discuss your experience in customer service and administration. Highlight specific examples where you've successfully managed learner queries or enrolments, as this role heavily relies on effective communication and attention to detail.
✨Tip Number 3
Research common challenges faced in enrolment processes within educational settings. Being able to discuss these challenges and propose solutions can demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of WEA if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Enrolment and Outcome Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Enrolment and Outcome Agent position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or education. Use specific examples to demonstrate your attention to detail and ability to handle learner queries effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for adult education and your commitment to providing exceptional customer service. Mention why you want to work for WEA and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at WEA
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Enrolment and Outcome Agent. Be prepared to discuss how your skills and experiences align with the key deliverables mentioned.
✨Showcase Your Customer Service Skills
Since this role involves a lot of communication with learners, be ready to provide examples of how you've delivered exceptional customer service in the past. Highlight any experience you have in resolving queries effectively.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, so prepare to discuss situations where your attention to detail made a difference. You might want to mention any relevant experiences that showcase your ability to maintain quality in your work.
✨Emphasise Your Commitment to Education
As WEA is dedicated to bringing education within reach, express your passion for adult education and how you believe in its importance. Share any personal experiences or motivations that drive your interest in this field.
