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For Companies At a Glance
- Tasks: Manage and enhance our membership programme, focusing on engagement and retention.
- Company: Join We The Curious, a vibrant charity at the heart of Bristol's harbourside.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team culture.
- Why this job: Be part of a creative team making a real impact in the community.
- Qualifications: Strong project management and relationship-building skills are essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
Location: Hybrid – some time at our Bristol harbourside venue, some remote
Contract: Two-year fixed term
Working hours: Part time, 30 hours/week (0.8 FTE)
About the role
This role is key to developing our membership scheme during a pivotal time, with membership becoming central to our strategy. You will implement strategies to attract, retain, and engage paying members across departments, focusing on building a strong membership base, enhancing member experience, and maximizing income. You will create membership materials, improve communications, and report on membership metrics and feedback. Strong project management, problem-solving, and relationship-building skills are essential, working with our audience and operational teams. This role is part of our Audience team, which includes marketing, PR & communications, graphic design, and inclusion.
Responsibilities
- Project management: Lead cross-departmental membership projects and own project tools. Oversee recruitment, renewal, and engagement strategies.
- Collaboration: Work with teams to ensure membership activities are well documented, delivered on time, and within budget.
- Evaluation and reporting: Develop tools with our Business Analyst to monitor metrics and feedback, and report insights regularly.
- Operational support: Understand membership processes (sales, Direct Debits, renewals) to support teams and identify risks and opportunities.
- Research & engagement: Collaborate with marketing to develop audience-led approaches, connecting with members and non-members to gather feedback.
- Communications & marketing: Improve online and offline user journeys, email communications, and develop marketing materials to attract new members.
- Messaging & staff briefing: Ensure operational teams are briefed on membership messaging, tone, and approach.
- Advocacy: Represent and champion membership within and outside the organization, working to reposition its importance.
General responsibilities
- Demonstrate our values: Collaborative, Creative, Inquisitive, Playful, Progressive.
- Follow safeguarding policies and report concerns.
- Promote charity messaging across your work area.
- Ensure GDPR compliance.
- Support the team with projects as needed.
- Represent We The Curious at events, which may involve out-of-hours work and travel.
Application process
Deadline: Sunday 6 July, midnight
Interviews: w/c 21 July 2025, at Bristol
Start date: Early September
Application: Complete the online form with three questions; no CVs or cover letters accepted. We aim for a conversational interview, with questions provided in advance. Please inform us of any needs or adjustments.
For questions, contact: people@wethecurious.org
Support & Inclusion
We are a Disability Confident Employer, guaranteeing an interview for applicants with a disability who meet minimum criteria. We welcome applications from diverse backgrounds, especially those underrepresented in the sector, including but not limited to: African and African-Caribbean heritage, South and East Asian heritage, disabled, neurodivergent, visually impaired, deaf, LGBTQIA+, non-binary, from a working-class background, or first-generation university attendees.
Membership Programme Manager employer: We The Curious
Contact Detail:
We The Curious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Programme Manager
✨Tip Number 1
Familiarise yourself with our current membership scheme and its goals. Understanding what we aim to achieve will help you articulate how your skills can contribute to enhancing member experience and engagement.
✨Tip Number 2
Network with professionals in the membership and audience engagement sectors. Attend relevant events or webinars to connect with others who share similar interests, as this could provide insights into best practices and trends that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of successful project management and collaboration from your past experiences. We value strong relationship-building skills, so think about how you've effectively worked with different teams to achieve common goals.
✨Tip Number 4
Research our organisation's values and how they align with your own. Be ready to demonstrate how you embody these values in your work, particularly in terms of being collaborative, creative, and progressive, as these traits are essential for the Membership Programme Manager role.
We think you need these skills to ace Membership Programme Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Membership Programme Manager position. Tailor your responses to reflect how your experience aligns with their needs.
Answer the Questions Thoughtfully: Since no CVs or cover letters are accepted, focus on providing detailed and thoughtful answers to the three questions in the online form. Use specific examples from your past experiences that demonstrate your project management and relationship-building skills.
Showcase Your Values: In your responses, make sure to highlight how you embody the values of being Collaborative, Creative, Inquisitive, Playful, and Progressive. This will show that you align with the organisation's culture.
Prepare for the Interview: As the interview will be conversational, review the questions provided in advance and prepare your answers. Think about how you can discuss your experiences in a way that showcases your fit for the role and your passion for membership engagement.
How to prepare for a job interview at We The Curious
✨Understand the Membership Strategy
Familiarise yourself with the current membership scheme and its strategic importance. Be prepared to discuss how you can contribute to attracting and retaining members, as well as enhancing their experience.
✨Showcase Project Management Skills
Highlight your project management experience during the interview. Be ready to provide examples of cross-departmental projects you've led, focusing on how you ensured they were delivered on time and within budget.
✨Prepare for Collaborative Questions
Since collaboration is key in this role, think about past experiences where you worked effectively with different teams. Prepare to share specific examples that demonstrate your relationship-building skills.
✨Demonstrate Your Understanding of Metrics
Be prepared to discuss how you would develop tools to monitor membership metrics and feedback. Show that you understand the importance of evaluation and reporting in driving membership success.
