Visitor Experience Team Member in Bristol

Responsible for: N/A

Salary: £13.45 per hour, increasing to £13.65 upon completion of progression milestones

Contract: Permanent

Working hours: Part-time, 24 hours a week (0.6 FTE). Weekend working required.

Our Why, What & How

Our vision

What if everyone is included, curious and inspired by science to build a better world together?

Our mission

To connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our pledges

_Cultivate Curiosity

_Strive for Sustainable Futures

_Include Everyone

_Build Resilience

_Open Up Science

You can find out more about these in our Manifesto.

Our Values

_Inquisitive - Asking questions

_Progressive - Thinking about what's next

_Playful - Embracing the unexpected with a sense of fun

_Creative - Generating and testing new ideas

_Collaborative - Being inclusive, connecting and valuing

Our Strategic Priorities

/SP 1 We are a playful space to explore emerging ideas in climate, health and technology

/SP 2 We are challenging educational inequality by creating opportunities for young people to see themselves in science

/SP 3 We are developing a resilient and decarbonised operating model in an uncertain world

About the role

Based in the foyer and shop, our Visitor Experience Team are the first point of contact for our visitors at We the Curious. You will be welcoming everyone through our front doors, co-ordinating school arrivals, selling tickets and memberships, working in the shop, and providing excellent customer service. There are many ways the Visitor Experience Team adds to the culture of fun and creativity at We the Curious.

You will be supporting different audiences, from the general public to school and community groups on both weekdays and weekends, term time and school holidays. As we experience busy and quiet periods throughout the day, the role ranges in demand. During quieter periods we focus on resetting our spaces, as well as time for some administrative tasks and training. Due to the nature of this role, teamwork, excellent customer service, and communication skills are essential.

The Visitor Experience Team sits within the Visitor Operations department at We The Curious. We work closely, and collaboratively, with the Venue Hire, Operations Admin, and the Live Science Teams creating a safe and welcoming experience for our visitors.

You will be supported by Visitor Experience Team Leaders and the Visitor Experience and Engagement Manager. The role offers progression such as enhanced pay and professional development through training and shadowing.

What will you do in this role?

Role specific responsibilities

_You will have a strong knowledge of what we the curious is and offers. You will offer guidance and information when required, ensuring everyone has a playful, smooth and inclusive visit filled with compassion.

_You will ensure our visitors are looked after including managing potential complaints or difficult situations. You will gather and accurately log visitors feedback.

_You will use our Customer Relationship Management (CRM) system to sell tickets and memberships but also handle any ticketing related queries. You will also scan visitors' pre-booked tickets using our NSCAN system.

_You will know and promote our membership offer and support membership sales and queries at the front desk.

_ You will deliver arrival speeches to school groups of various sizes and support teachers and students when needed.

_Using our Electronic Point of Sale (EPOS) system and you will serve customers in the shop, prioritising excellent customer service & upselling our offer.

_In the shop you will restock, clean and maintain shop displays to a high standard of presentation & upkeep.

_You will use our ecommerce system to process deliveries and carry out retail administration tasks with support from Visitor Experience Team Leaders and Retail Manager.

_You will maintain the general upkeep, safety, and appearance of the foyer spaces to a high standard. Spaces include front desk, buggy parks, school lunch areas and Locker spaces.

_You will use radios appropriately for maintaining communication across the venue and with other team members. You will assist in evacuation, lockdown and lost child procedures.

_You will be involved in the safeguarding of our visitors, in line with WTC policies, and you will deliver First Aid when needed (training provided).

_You will be assisting the Visitor Experience and Engagement Manager and Retail Manager when needed.

_You will be supporting our other visitor-facing teams as required. When there are opportunities to do so, you may also work with other departments to support We The Curious' mission and vision. This can include some meetings and office-based work.

Shared responsibilities across the organisation

_ Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.

_ Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.

_ Due to the responsibilities of this role, you will be required to complete an enhanced DBS check.

_ General responsibility for departmental compliance with GDPR.

_ Promote charity messaging across your area of work wherever possible, with support from the Development and Marketing teams.

_Support the rest of the operations team with projects when required.

_Occasional out of hours work.

_Due to the responsibilities of this role, you will be required to complete a DBS check.

What we're looking for from you

_You will have excellent customer service skills and can deliver great visitor experiences in a busy public environment. You will be enthusiastic, chatty and approachable, taking a proactive approach to customer service with a passion for excellent visitor experience.

_You have previous experience in customer service, box office, retail, or working with a public audience, and are confident working with the public and being in a public facing role.

_You have excellent communication skills and can engage both individuals and groups of people. You can easily adapt to people of different backgrounds, age and ability to make a variety of audiences feel welcome and supported. You feel confident about public speaking.

_You have excellent listening skills, and an understanding of visitor needs and expectations and have a positive attitude to solving problems and handling customer issues.

_You are comfortable adapting to quickly changing circumstances in a busy environment and remain calm and professional in developing or quickly changing situations. You are able to multitask.

_ You can work on your own and as part of a team. You are happy to support other team members as well as bring enthusiasm, self-motivation, and a positive outlook as the role consists of both very busy and very quiet periods.

_You are comfortable working in a large public venue that can often be loud and busy.

_You are comfortable carrying out basic manual handling tasks, spending a lot of the day on your feet in the foyer, and participating in active tasks – if this is a barrier for you, we are happy to discuss access requirements.

_You are comfortable with using Microsoft Teams and email to communicate with your colleagues, as well as complex CRM and EPOS systems when interacting with the public and are happy to learn this as part of your role.

_You have an interest in visitor engagement, working in public venues, and have an interest We the Curious as an educational charity.

Application process

Deadline for applications: Wednesday 7th October (07/10/2026)

Interview dates and location: Monday 2nd November 2026 (02/11/2026) at We the Curious

Start date: Week starting Monday 30th November 2026 (30/11/2026)

If you would like to apply, please complete the application form. It contains four questions designed to assess your interest in and suitability for the role.

Please don't send in CVs or cover letters as we don't review them.

We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.

If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.

If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.

If you would like to talk about the role or the application process, please email [email protected]

Support during the process

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.

Please note that there may be occasions where it is not practicable or appropriate to interview all disabled applicants that meet the minimum criteria for the job. For example: where there are extremely high numbers of applications. In these circumstances we will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria.

We want to work with you to ensure the recruitment process is accessible for you.

If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.

You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.

Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.

Including everyone

We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.

We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.

*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Global Majority
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn’t go to university or first in your immediate family to attend University

Working with us

We value the people that work with us. Our staff have access to the following:

Wellbeing & support

_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme

Leave

_28 days in addition to/including bank holidays (all pro-rata).
_A day of extra holiday for every 5 years' service
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave

New Parent Policy

We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first five months.

Facilities & discounts

_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage

Pension