At a Glance
- Tasks: Provide remote IT support and troubleshoot technical issues for customers.
- Company: Join a growing IT support team in Yateley, Hampshire.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Supportive environment with chances to develop your technical knowledge.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: Customer-focused with a passion for IT and troubleshooting skills.
The predicted salary is between 26000 - 40000 £ per year.
Location: Yateley, Hampshire
Salary: £26,000 – £40,000 per annum, depending on experience
Job Type: Full-time, Permanent
Start Date: ASAP
WE Talent are recruiting for both a 1st Line Helpdesk Engineer and a 2nd Line Helpdesk Engineer to join a growing IT support team based in Yateley. These are excellent opportunities for customer-focused IT professionals who enjoy troubleshooting technical issues, supporting users and developing their technical knowledge within a supportive and collaborative environment.
The 1st Line Helpdesk Engineer will act as the first point of contact for customers, providing remote IT support via phone, email and a ticket management system. You will diagnose and resolve a range of technical issues, maintain accurate documentation and escalate more complex queries where required.
The 2nd Line Helpdesk Engineer will take ownership of more complex technical issues and escalations, providing advanced support across Microsoft technologies, infrastructure and networking environments. You will also support junior engineers, maintain technical documentation and occasionally visit customer sites when required.
Key Responsibilities
- Provide remote IT support to customers via phone, email and a ticket management system.
- Diagnose, troubleshoot and resolve a range of technical issues.
IT Helpdesk Engineer – 1st & 2nd Line in Hampshire employer: WE Talent
At WE Talent, we pride ourselves on being an excellent employer that values autonomy and employee engagement. Located in Essex, our dynamic work culture fosters collaboration and innovation, providing ample opportunities for professional growth within a supportive environment. Join us to make a meaningful impact in a thriving plumbing distribution business where your contributions are recognised and valued.
