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For Companies At a Glance
- Tasks: Help customers solve product issues and provide top-notch support over the phone.
- Company: Join a dynamic team in Braintree focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, generous leave, and great staff discounts.
- Why this job: Be a problem-solver and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; strong communication skills are a must.
- Other info: Full-time role with excellent career growth opportunities and supportive environment.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a dedicated Product Support Advisor to join our clients team. This is a varied role requiring exceptional customer service, strong problem-solving skills, and the ability to apply technical knowledge effectively. Due to the location of the site, you must be a driver and able to work on-site 5 days a week.
Location: Braintree
Hours: Full-time, permanent – 40 hours per week, Monday to Sunday rota
Shifts:
- 8:00am – 5:00pm
- 9:00am – 6:00pm
Key Responsibilities
- Provide first-time resolutions over the telephone by effectively troubleshooting faulty products
- Achieve team targets and KPIs while adhering to call compliance requirements
- Handle manager escalation calls and emails raised by the team
- Liaise with third-party suppliers to resolve issues promptly
- Process customer queries politely and courteously in line with call compliance standards
Skills & Experience Required
- Previous experience in a customer service role preferred
- Technical troubleshooting/problem-solving skills desirable but not essential
- Ability to build rapport with customers over the phone while accurately identifying product issues
- Comfortable using a CRM system to track customer interactions and generate follow-ups for other departments
- Excellent communication skills for both internal and external stakeholders
- Must have a valid driving license and be able to travel to the Braintree site daily
What You’ll Receive
- Salary: £28,000 per annum
- 32 days annual leave (including bank holidays), with additional days for length of service
- Access to a 24-hour confidential employee assistance programme
- Staff benefits platform including Cycle-to-Work scheme and discounts at high street brands and supermarkets
- Free on-site parking & annual flu jabs
- 25% employee discount on products
If you’re a problem-solver with a passion for customer support and enjoy working in a dynamic, supportive environment, we would love to hear from you.
Product Support Advisor in Braintree employer: WE Talent
Contact Detail:
WE Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor in Braintree
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer support philosophy. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Product Support Advisor.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues customers might face and how you would resolve them. Role-playing with a friend can help you articulate your thought process clearly during the interview.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're proactive and keen to join our team!
We think you need these skills to ace Product Support Advisor in Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical skills you have. We want to see how your background fits the Product Support Advisor role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your problem-solving skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves liaising with customers and third-party suppliers, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team in Braintree!
How to prepare for a job interview at WE Talent
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the products you'll be supporting. Understanding common issues and troubleshooting techniques will help you demonstrate your technical knowledge and problem-solving skills during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've provided exceptional customer service. Highlight how you built rapport with customers and resolved their issues effectively. This will show that you can handle calls politely and courteously, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer support scenarios, such as how you would handle a difficult customer or a technical issue. Practising your responses will help you feel more confident and articulate during the interview.
✨Be Ready to Discuss KPIs
Since achieving team targets and KPIs is part of the job, be prepared to discuss how you've met or exceeded targets in past roles. This shows that you understand the importance of performance metrics and are committed to contributing to the team's success.
