At a Glance
- Tasks: Manage customer requirements from enquiry to completion, ensuring smooth communication and coordination.
- Company: Established engineering and technical business in Braintree with a focus on customer service.
- Benefits: 31 days' holiday, profit share scheme, training opportunities, and a supportive work environment.
- Other info: Monday to Friday hours with a focus on work-life balance and career development.
- Why this job: Join a dynamic team and make a real impact on customer experiences in a growing company.
- Qualifications: Experience in customer service, strong organisational skills, and a proactive problem-solving attitude.
WE Talent are currently recruiting for a Customer Service Advisor to join an established engineering and technical business based in Braintree.
This is a varied customer-focused role where you will take ownership of customer requirements from initial evaluation and enquiry through to quotation, repair, completion and return.
Working closely with internal Engineering, Purchasing, Planning and Sales teams, you will coordinate the process from end to end, keeping customers informed and ensuring work progresses efficiently, accurately and to agreed timescales.
This is an ideal opportunity for an experienced customer service professional who enjoys taking ownership, solving problems and coordinating with different teams to deliver a positive customer experience.
The Role You will be responsible for managing customer requirements throughout the complete process, acting as the key point of contact and ensuring that work progresses smoothly from initial enquiry through to completion.
Key responsibilities will include
- Taking ownership of customer requirements from initial evaluation through to quotation, completed repair and return to the customer.
- Acting as a key point of contact for customers, providing regular updates and ensuring expectations are managed throughout the process.
- Liaising with internal Engineering, Purchasing, Planning and Sales teams to coordinate customer requirements and keep work progressing.
- Obtaining and researching costs for parts, materials and labour to support accurate quotations.
- Preparing customer quotations in line with agreed pricing structures and margins.
- Monitoring the progress of repairs, orders and customer requirements, identifying potential delays or issues and working with the relevant teams to resolve them.
- Managing a high volume of customer enquiries and resolving queries promptly and professionally.
- Coordinating internal processes to ensure customer requirements are progressed efficiently and within agreed timescales.
- Maintaining accurate customer and job information across internal systems and databases.
- Building strong working relationships with both customers and internal technical and commercial teams.
- Identifying opportunities to improve customer service, processes and efficiency.
- Following up with internal teams and external suppliers where necessary to obtain information and keep jobs moving.
- Handling incoming telephone calls and customer enquiries.
- Ensuring relevant documentation and information is accurate and up to date.
- Providing support to the wider team where required.
About You We're looking for an experienced customer service professional who takes ownership and enjoys seeing things through from start to finish.
You'll be confident dealing directly with customers while also being comfortable coordinating with technical and operational teams internally.
You'll need to be organised, persistent and proactive, with the ability to keep multiple customer requirements moving at the same time.
You'll ideally have: Previous experience in a customer service, customer account, service coordination or similar role.
Experience working within an engineering, manufacturing, technical or similarly structured environment.
Strong experience of managing customer requirements end to end, rather than simply responding to individual enquiries.
Experience handling a high volume of enquiries while maintaining a high level of service and attention to detail.
Strong organisational skills and the ability to manage multiple priorities.
Confident communication skills, both written and verbal.
The ability to build effective relationships with customers and internal teams.
A proactive approach to problem solving, with the persistence to chase information and get things resolved.
Strong attention to detail and accuracy when working with customer information, costs and quotations.
Good IT skills and confidence using databases and business systems.
The ability to work calmly and effectively under pressure.
A commercially aware approach, with an understanding of the importance of costs, quotations, margins and customer service.
Previous team leader experience or experience in a senior customer service position would be advantageous, particularly where this has involved taking ownership of processes, supporting colleagues and managing more complex customer requirements.
What’s on Offer?
- 31 days' holiday including Bank Holidays
- Monday to Friday, 8:00am – 4:30pm
- Annual profit share scheme
- Training and career development opportunities
- Company uniform and all necessary PPE provided
- Employee Assistance Programme
- The opportunity to join an established and growing technical business If you're looking for a role where you can combine customer service, commercial administration and technical coordination, we'd love to hear from you.
WE Talent acts as an employment agency for permanent recruitment.
We are committed to creating inclusive recruitment processes and welcome applications from people of all backgrounds.
We believe diverse teams bring broader perspectives, stronger ideas and better outcomes, and we encourage applications from anyone who meets the key requirements of the role
Customer Service Advisor in Braintree employer: WE Talent
Join a dynamic engineering and technical business in Braintree as a Customer Service Advisor, where you will thrive in a supportive work culture that values ownership and collaboration. With benefits like 31 days' holiday, an annual profit share scheme, and ample training opportunities, this role offers a pathway for personal and professional growth while ensuring a positive customer experience. Be part of a team that prioritises innovation and efficiency, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Braintree
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WE Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WE Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WE Talent:Your cover letter is your chance to shine! Tell us why you want to work at WE Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WE Talent!
How to prepare for a job interview at WE Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
