Please note: Internally, this position is known as a Customer Support Engineer, as the role involves providing hands-on mechanical engineering support to customers at bakery sites across the UK and worldwide.
Job Type: Full-Time, Permanent
Location: UK (with UK & International Travel)
Reporting to: Engineering Team Leader
Working hours: (42.5 hours/pw)
Paid overtime above 42.5 hours
Salary: £41000/per annum + company vehicle + very comprehensive benefits package
Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team.
This is an exciting, hands-on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one-stop shop for sealing equipment and consumables.
We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.
What You’ll Do
- Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
- Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
- Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
- Conduct courtesy visits and provide ongoing support to strengthen customer.
- Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
- Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
- Communicate clearly across departments to support productivity, innovation, and
- Stay on-site until required work is completed, ensuring the highest service standards.
- Complete all documentation, service reports, and HSEQ requirements accurately and on time.
What You’ll Bring
- Qualified Mechanical Engineer
- Clean UK driving licence
- Strong technical mindset with high professional standards
- Ability to travel regularly across the UK and overseas
- Flexibility to occasionally support out-of-hours or weekend work
- Motivated, adaptable, and comfortable working under pressure
- Excellent engineering design and machine knowledge
- Strong understanding of Health & Safety, Quality, and Environmental procedures
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Mechanical AND electrical knowledge
- Sales or customer service experience
- Experience training technical staff
Who You Are
You’re a practical, customer-focused engineer with strong problem-solving skills and the ability to thrive in a fast-paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can-do attitude.
Why Join We Seal?
We Seal is proud to supply industry-leading sealing technology used by major manufacturers.
You’ll be joining a supportive, forward-thinking engineering team where your expertise directly enhances customer experience and drives product growth.
If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.
Benefits in addition to basic salary:
- Family-owned business with great culture
- 25 days’ holiday each year plus Bank Holidays
- Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
- Development opportunities within the company
- 8% Company Contributory Pension Scheme
- Cycle to Work Scheme
- 2 days paid leave per annum for volunteering work
- Charity donation contribution scheme
- Discounted gym memberships
- Company Sick Pay Scheme
- Complimentary tea and coffee on site
- Complimentary breakfast items on site
- Free car park
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