At a Glance
- Tasks: Install and maintain bag sealing machines while providing top-notch customer support.
- Company: Join We Seal, a leader in bag sealing technology with a family-owned culture.
- Benefits: Enjoy 25 days holiday, comprehensive healthcare, and a contributory pension scheme.
- Other info: Dynamic role with travel opportunities and a supportive engineering team.
- Why this job: Make a real impact by enhancing customer experience and driving product growth.
- Qualifications: Qualified Mechanical Engineer with strong problem-solving and communication skills.
The predicted salary is between 41000 - 41000 £ per year.
Location: UK (with UK & International Travel)
Reporting to: Engineering Team Leader
Working hours: (42.5 hours/pw) Paid overtime above 42.5 hours
Salary: £41000/per annum + company vehicle + very comprehensive benefits package
Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team. This is an exciting, hands‑on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one‑stop shop for sealing equipment and consumables.
We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.
What You’ll Do
- Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
- Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
- Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
- Conduct courtesy visits and provide ongoing support to strengthen customer engagement.
- Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
- Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
- Communicate clearly across departments to support productivity, innovation, and service excellence.
- Stay on‑site until required work is completed, ensuring the highest service standards.
- Complete all documentation, service reports, and HSEQ requirements accurately and on time.
What You’ll Bring
- Qualified Mechanical Engineer
- Clean UK driving licence
- Strong technical mindset with high professional standards
- Ability to travel regularly across the UK and overseas
- Flexibility to occasionally support out‑of‑hours or weekend work
- Motivated, adaptable, and comfortable working under pressure
- Excellent engineering design and machine knowledge
- Strong understanding of Health & Safety, Quality, and Environmental procedures
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Mechanical AND electrical knowledge
- Sales or customer service experience
- Experience training technical staff
Who You Are
You’re a practical, customer‑focused engineer with strong problem‑solving skills and the ability to thrive in a fast‑paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can‑do attitude.
Why Join We Seal?
We Seal is proud to supply industry‑leading sealing technology used by major manufacturers. You’ll be joining a supportive, forward‑thinking engineering team where your expertise directly enhances customer experience and drives product growth. If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.
Benefits in addition to basic salary:
- Family‑owned business with great culture
- 25 days’ holiday each year plus Bank Holidays
- Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
- Development opportunities within the company
- 8% Company Contributory Pension Scheme
- Cycle to Work Scheme
- 2 days paid leave per annum for volunteering work
- Charity donation contribution scheme
- Discounted gym memberships
- Company Sick Pay Scheme
- Complimentary tea and coffee on site
- Complimentary breakfast items on site
- Free car park
Apply today and help support the machinery that keeps essential products moving.
Customer Support Engineer in Leeds employer: We Seal
We Seal is an exceptional employer, offering a dynamic work environment where skilled Mechanical Engineers can thrive. With a strong focus on customer satisfaction and a supportive team culture, employees benefit from comprehensive health care, generous holiday allowances, and opportunities for professional development. The family-owned ethos fosters a collaborative atmosphere, making it an ideal place for those seeking meaningful and rewarding employment in the bag sealing technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Seal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Seal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Seal:Your cover letter is your chance to shine! Tell us why you want to work at We Seal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Seal!
How to prepare for a job interview at We Seal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
