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- Tasks: Install and maintain bag sealing machines while providing top-notch customer support.
- Company: Join We Seal, a leader in bag sealing technology with a family-owned culture.
- Benefits: Enjoy 25 days holiday, comprehensive healthcare, and a contributory pension scheme.
- Why this job: Make a real impact by enhancing customer experience and driving product growth.
- Qualifications: Qualified Mechanical Engineer with strong problem-solving and communication skills.
- Other info: Dynamic role with travel opportunities and a supportive engineering team.
The predicted salary is between 41000 - 41000 ÂŁ per year.
Location: UK (with UK & International Travel)
Reporting to: Engineering Team Leader
Working hours: (42.5 hours/pw) Paid overtime above 42.5 hours
Salary: ÂŁ41000/per annum + company vehicle + very comprehensive benefits package
Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team. This is an exciting, hands‑on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one‑stop shop for sealing equipment and consumables.
We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.
What You’ll Do
- Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
- Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
- Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
- Conduct courtesy visits and provide ongoing support to strengthen customer engagement.
- Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
- Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
- Communicate clearly across departments to support productivity, innovation, and service excellence.
- Stay on‑site until required work is completed, ensuring the highest service standards.
- Complete all documentation, service reports, and HSEQ requirements accurately and on time.
What You’ll Bring
- Qualified Mechanical Engineer
- Clean UK driving licence
- Strong technical mindset with high professional standards
- Ability to travel regularly across the UK and overseas
- Flexibility to occasionally support out‑of‑hours or weekend work
- Motivated, adaptable, and comfortable working under pressure
- Excellent engineering design and machine knowledge
- Strong understanding of Health & Safety, Quality, and Environmental procedures
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Mechanical AND electrical knowledge
- Sales or customer service experience
- Experience training technical staff
Who You Are
You’re a practical, customer‑focused engineer with strong problem‑solving skills and the ability to thrive in a fast‑paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can‑do attitude.
Why Join We Seal?
We Seal is proud to supply industry‑leading sealing technology used by major manufacturers. You’ll be joining a supportive, forward‑thinking engineering team where your expertise directly enhances customer experience and drives product growth. If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.
Benefits in addition to basic salary:
- Family‑owned business with great culture
- 25 days’ holiday each year plus Bank Holidays
- Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
- Development opportunities within the company
- 8% Company Contributory Pension Scheme
- Cycle to Work Scheme
- 2 days paid leave per annum for volunteering work
- Charity donation contribution scheme
- Discounted gym memberships
- Company Sick Pay Scheme
- Complimentary tea and coffee on site
- Complimentary breakfast items on site
- Free car park
Apply today and help support the machinery that keeps essential products moving.
Customer Support Engineer in Leeds employer: We Seal
Contact Detail:
We Seal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer support fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Support Engineer role!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your skills and experiences ready. Make it engaging and relevant to the role at We Seal, so they remember you when a position opens up.
✨Tip Number 3
Show off your problem-solving skills! In interviews or networking chats, share specific examples of how you've tackled challenges in previous roles. This will highlight your technical mindset and customer-focused approach, which are key for a Customer Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Customer Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering skills and customer service experience. We want to see how your background aligns with the role of a Customer Support Engineer, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining We Seal and how you can contribute to our mission. Be genuine and let your personality come through – we love a good story!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've solved technical issues or improved customer satisfaction. We’re looking for someone who thrives on challenges, so share those moments that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to take the next step in your career with We Seal!
How to prepare for a job interview at We Seal
✨Know Your Stuff
Make sure you brush up on your mechanical engineering knowledge, especially around bag sealing technology. Familiarise yourself with We Seal's products and services so you can speak confidently about how you can contribute to their success.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, be ready to share examples of how you've built strong relationships in the past. Think of specific situations where you resolved issues or improved customer satisfaction – it’ll show you’re the right fit for the team.
✨Be Ready to Problem-Solve
Prepare for some scenario-based questions where you might need to demonstrate your problem-solving skills. Think through potential machine breakdowns or customer complaints and how you would handle them effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
