At a Glance
- Tasks: Organise and schedule EV charger installations while ensuring top-notch customer service.
- Company: We Power Your Car, a leading electric vehicle charger installation company.
- Benefits: Join a rapidly growing industry with opportunities for career advancement.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Be part of an exciting team making a difference in the EV market.
- Qualifications: Experience in customer service and scheduling is essential.
The predicted salary is between 30000 - 40000 £ per year.
We Power Your Car is an electric vehicle charger, full-service, supply and installation company based in Yorkshire but operating nationally. As the experts in electric vehicle charging, we’re able to assist with every step of installing an EV charging solution, whether it be for the domestic or commercial market. We’re a rapidly expanding business in an exciting, up-and-coming industry, and we are on the hunt for excellent people with a passion for exceeding customer expectations to join our team.
Role description
- Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise.
- Liaise with installers and customers over the phone.
- Maximising the output of the engineering team to meet business targets.
- Provide a first-class customer experience.
- Reacting in an extremely timely fashion to inbound customer questions including sensitively handling complaints if they arise.
- Prioritising workload to ensure delivery of excellent customer service to the required KPI’s and SLA’s.
- Be the point of call for our installation partners.
- Ensure all communications are thoroughly and efficiently recorded on our internal IT systems.
This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business. Uphold our five-star customer service reputation.
Requirements
- Previous telephone-based customer experience is essential.
- Previous experience in a scheduling role is essential.
- Customer focused approach to all work.
- Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders.
- Strong geographical knowledge for planning engineers’ workloads and routes to optimise efficiency.
- Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly.
- Be able to work in a fast-paced environment and manage multiple tasks.
- Experience working independently and in a team.
- Attention to detail in all aspects of the work.
- Accurate data entry skills.
- Highly organised.
Installation Scheduler (Coordinator) employer: We Power Your Car
We Power Your Car is an exceptional employer, offering a dynamic work environment in the rapidly growing electric vehicle industry. With a strong focus on employee development and a commitment to providing outstanding customer service, we foster a collaborative culture where every team member's contribution is valued. Located in Yorkshire, our team enjoys the benefits of working in a supportive atmosphere that prioritises innovation and excellence, making it an ideal place for those looking to grow their careers while making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Scheduler (Coordinator)
✨Tip Number 1
Get to know the company inside out! Research We Power Your Car and understand their mission, values, and the electric vehicle industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and installers, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out and express your enthusiasm for the role. A quick email or call can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills! Prepare examples of how you've successfully managed multiple tasks or schedules in the past. This will demonstrate your ability to thrive in a fast-paced environment like ours.
We think you need these skills to ace Installation Scheduler (Coordinator)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the electric vehicle industry! In your application, mention why you’re excited about working with EV chargers and how you can contribute to our mission of providing excellent customer service.
Tailor Your CV:Make sure your CV highlights your previous experience in scheduling and customer service. We want to see how your skills align with the role of Installation Scheduler, so don’t be shy about showcasing relevant achievements!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re a great fit for the role and how you can help us exceed customer expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at We Power Your Car
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of electric vehicle charging and the role of an Installation Scheduler. Research We Power Your Car, their services, and their customer service approach. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and installers, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your outstanding communication skills and customer-focused approach.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. You might be asked about how you prioritise tasks or manage schedules, so having specific examples ready will showcase your organisational skills and attention to detail.
✨Familiarise Yourself with IT Systems
Brush up on your Microsoft Office skills and be prepared to discuss any other IT systems you've used in previous roles. If you have experience with scheduling software, mention it! This will highlight your ability to adapt to new technologies quickly, which is crucial for the role.
