Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch service delivery.
- Company: Community-focused organisation in Walsall dedicated to making a difference.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Strong leadership and technical skills in Microsoft 365, Azure, and SharePoint.
- Other info: Join a culture of excellence and drive operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
An organisation focused on community services in Walsall is seeking a Service Delivery Manager to oversee IT service delivery and manage the IT Service Desk team. The ideal candidate will have strong leadership and technical expertise in Microsoft 365, Azure, and SharePoint, with proven experience in operations management in the housing or public sector. This role emphasizes customer satisfaction, operational efficiency, and fostering a culture of excellence within the team.
IT Service Delivery Lead – Service Desk & IT Ops in Walsall employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead – Service Desk & IT Ops in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Azure, and SharePoint. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your leadership style! Think of examples where you've led a team to success, especially in customer satisfaction and operational efficiency. We need to see how you foster a culture of excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Lead – Service Desk & IT Ops in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and SharePoint. We want to see how your skills align with the role, so don’t be shy about showcasing your technical expertise!
Showcase Leadership Skills: As a Service Delivery Manager, leadership is key! Use your application to demonstrate your experience in managing teams and driving operational efficiency. We love seeing examples of how you've fostered a culture of excellence.
Focus on Customer Satisfaction: This role is all about ensuring customer satisfaction. In your application, share specific instances where you’ve improved service delivery or enhanced user experience. We want to know how you put customers first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and SharePoint. Be ready to discuss how you've used these tools in past roles, especially in relation to service delivery and operational efficiency.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing IT teams. Think about times when you improved team performance or customer satisfaction, and be ready to share those stories.
✨Understand the Community Focus
Since the organisation is focused on community services, research their mission and values. Be prepared to discuss how your skills can contribute to their goals and enhance service delivery in the public sector.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values, especially regarding excellence and customer satisfaction.
