Walsall Council in the West Midlands is recruiting a Customer Service Advisor specializing in Disabled Facilities Grants (DFG) to join our Customer Experience Centre. You will advise residents, families and professionals on the DFG process, eligibility, and next steps, providing clear guidance and signposting across multiple channels.
You will handle enquiries sensitively, record information accurately and work with Occupational Therapy, Housing and Adult Social Care to deliver timely outcomes.
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DFG Advisor: Customer Experience Specialist in Walsall employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
