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For Companies At a Glance
- Tasks: Join our team to serve delicious food and drinks while creating a welcoming atmosphere for visitors.
- Company: Warwickshire County Council values diversity and aims to create a vibrant community for all.
- Benefits: Enjoy flexible working hours, generous leave, and a great pension scheme for your future.
- Why this job: Be part of a friendly team in a historic setting, making a positive impact on visitor experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for customer service!
- Other info: Full training provided, including Food Hygiene Certification, to help you succeed.
The Market Hall Museum
The 17th Century Market Hall stands in the heart of our historic town. The museum, shop and café within are popular destinations for both locals and visitors to Warwick. Nearly 100,000 visitors per year visit us to see our full-sized brown bear, live observation beehive, and stories from across the County.
Market Hall Café
Our thriving café is popular with both locals and visitors to Warwick. Customers can drink in or take away a Monsoon Estates Coffee or try our speciality Golden Monkey teas whilst enjoying our menu of cakes, paninis, sandwiches, toasties and our best-selling cream teas.
The Role
Due to increasing demand for our services we are now looking to recruit Visitor Services Assistants to join our friendly Front of House Cafe team. This is one of two advertisements for this role – please see the other advert for the 13-hour position and work pattern.
The role can be fast paced and varied. From making fresh paninis and serving locally sourced cakes and hot beverages, to serving customers, setting up and cleaning tables, and restocking the cafe. Our team goal is to deliver a consistent and enjoyable visitor experience, whilst generating essential income for Market Hall Museum.
4 week rolling work pattern:
- Week 1: Day Off, Day Off, 09:30-14:00, 09:30-14:00, 09:30-14:00, 09:30-14:00, Day Off
- Week 2: Day Off, Day Off, 09:30-14:00, Day Off, 09:30-14:00, 09:30-14:00, 09:30-14:00
- Week 3: Day Off, Day Off, 09:30-14:00, 09:30-14:00, 09:30-14:00, 09:30-14:00, Day Off
- Week 4: Day Off, Day Off, 09:30-14:00, Day Off, 09:30-14:00, 09:30-14:00, 09:30-14:00
Days off – Sundays, Mondays, and alternate Wednesdays and Saturdays.
Key Requirements:
Confident working within a team and speaking to members of the public, you will be proactive and motivated to deliver excellent customer service within a busy working environment. Full in-house training provided including Food Hygiene Cert.
For further information please see the Job Description and Person Specification below;
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
To discuss the role please contact Victoria Goodall- Barber by emailing victoriagoodall-barber@warwickshire.gov.uk
Closing date: 24th April 2025
Interview date: 6th May 2025
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Visitor Services Assistant - Market Hall Café employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant - Market Hall Café
✨Tip Number 1
Familiarise yourself with the Market Hall Museum and its offerings. Knowing about the exhibits, like the full-sized brown bear and the live observation beehive, will help you engage with visitors and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in a busy environment. Since the role involves serving customers and maintaining a friendly atmosphere, consider volunteering or working in similar settings to gain relevant experience.
✨Tip Number 3
Showcase your teamwork abilities during the interview. The role requires working closely with others, so be prepared to share examples of how you've successfully collaborated in past roles or projects.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The fast-paced nature of the café means that things can change quickly, so highlight any experiences where you've had to adjust to new situations or demands.
We think you need these skills to ace Visitor Services Assistant - Market Hall Café
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Services Assistant position. Highlight key skills such as customer service, teamwork, and the ability to work in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job. Include any previous roles in customer service or food handling, and emphasise your ability to work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Market Hall Café. Mention specific experiences that demonstrate your proactive approach and commitment to excellent customer service.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Menu
Before the interview, take some time to learn about the café's offerings, including their coffee, teas, and food items. Being knowledgeable about the menu will show your genuine interest in the role and help you answer any related questions.
✨Demonstrate Teamwork Skills
Since the role involves working closely with others, be prepared to discuss your experience in team settings. Highlight how you contribute to a positive team environment and how you handle challenges collaboratively.
✨Prepare for Fast-Paced Scenarios
The job can be fast-paced, so think of examples where you've successfully managed multiple tasks at once. Be ready to discuss how you stay organised and maintain quality service under pressure.
