Social Care Assessment & Reablement Manager (STAR)

Are you passionate about delivering high-quality reablement and support for service users to live independently? Sandwell Borough Council is seeking an experienced and dedicated Social Care Registered Manager for STAR – CQC registered service. This team is within Intermediate Care and Re-ablement service of the Adult Social Care Directorate. The post holder will be responsible for overseeing a key service area working closely with our health partners that enhances wellbeing and promotes independence within local communities.

In this role, you will be responsible for managing Sandwell Council’s in-house community reablement service, ensuring the delivery of services that meet both the strategic objectives of Sandwell MBC and the NHS partners and the individual outcomes of residents. You will work within a framework that encourages partnership working, and your leadership will drive the quality, performance, and continuous improvement of the services we offer.

You will oversee a service which:

• Delivers reablement as well as personal care and support to Sandwell residents following discharge from hospital or for those at risk of a hospital admission.
• Manages a multi-million £ budget with over 180 frontline care staff, schedulers, assessors, and managers.
• Provides up to 60,000 hours of reablement-focused care and support per year to people in their own homes.
• Operates a Trusted Assessor model for patients being discharged from hospital across the community health and social care pathway.
• Works with other services across an integrated health and social care environment to deliver the 3 Rs model of recovery, reablement, and rehabilitation.

This is an exciting prospect to work within a transformational area at the heart of Sandwell’s intermediate care services. The role has the opportunity to shape how our future services are delivered in line with our ambition to deliver an excellent customer journey and work together closely with our partners across health and social care.

We’re looking for someone who can:

• Oversee the day-to-day management of a service area, ensuring adherence to practice standards, quality, and performance.
• Deliver an exceptional customer experience, promoting wellbeing and enabling local people to live independently for longer.
• Provide guidance, leadership, and professional expertise to your team, with responsibility for staff development, mentoring, coaching, and supporting their wellbeing.
• Develop and implement local policies and procedures to ensure effective service provision.
• Manage and oversee a multi-million £ service budget, ensuring services are delivered within resources.
• Ensure services are compliant with relevant legislation, safeguarding policies, and data protection requirements.
• Promote integration and collaborative working both within the council and with external partners.
• Contribute to achieving the strategic outcomes of Sandwell MBC and partner organisations, with a focus on preventing deterioration and enhancing the lives of vulnerable adults.

Essential Skills & Experience:

• Professional qualification at degree level and/or NVQ 4 or equivalent.
• Minimum 3 years’ post qualification practice and experience.
• Minimum 2 years’ experience of managing a substantial budget and experience of supervision of professional and/or non-professional staff.
• In-depth knowledge of relevant legislation, regulatory frameworks, and government initiatives within the service area.
• Expertise in managing services that focus on vulnerable adults, with a strong understanding of safeguarding and data protection.
• Strong commercial acumen with proven experience in managing budgets, ensuring cost-effective service delivery.
• Strong leadership and people management skills, with experience in staff development and performance management.
• An initiative-taking, outcome-focused approach, with a passion for improving customer experiences and promoting wellbeing.
• Ability to work in partnership with both internal teams and external organisations.

Why Join Us?

• Impact: Play a vital role in improving the lives of Sandwell residents by supporting them to live independently and maintain their wellbeing.
• Professional Development: We offer ongoing training, mentoring, and support to help you develop in your career.
• Supportive Environment: Be part of a collaborative, dynamic team with a shared commitment to delivering excellent public services.

If you’re ready to make a difference in the lives of residents and contribute to the success of Sandwell Borough Council, we’d love to hear from you!

The Successful applicant will be required to undertake an enhanced DBS with Adults Barring check.

Hours: 37 hours per week

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit this link.

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk