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- Tasks: Lead operational teams in managing Council Tax, Business Rates, and Benefits.
- Company: Join Sandwell Council, a supportive and innovative organization focused on community service.
- Benefits: Enjoy generous leave, discounts, health support, and a pension scheme.
- Why this job: This role offers a chance to drive change and improve services in a dynamic environment.
- Qualifications: Must have 5 years of management experience in Revenues/Benefits and a professional qualification.
- Other info: Hybrid working available; apply early as positions may close quickly.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking to appoint a highly motivated, enthusiastic manager to lead the operational teams within Revenues and Benefits.
Reporting directly to the Revenues and Benefits Service Manager, you will be responsible for providing strong leadership and direction to 6 Team Managers delivering Council Tax/Business Rates Billing and Recovery, Benefits, Debt Recovery, Training and Subsidy.
Revenues and Benefits is a high performing service subject to constant changes in government legislation. This challenging and exciting role is key to ensuring the service continues to adapt to change efficiently and effectively whilst maintaining and improving performance levels.
Role Requirements
- Professional qualification – IRRV or equivalent (i.e. 5 years) Revenues & Benefits Management experience.
- Applicants must have at least five years management experience in a Revenues/Benefits environment and a proven track record of successfully implementing change/new ways of working.
Hours
37 hours per week.
The Council operates hybrid working, involving working from an agreed workplace location in the borough at least 2 days a week (subject to change).
Why work for Sandwell Council?
Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.
We offer:
- Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
- Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
- Salary sacrifice schemes for cars and bikes.
- Health and wellbeing support.
- Access to the Local Government Pension Scheme.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit
Click here to find out more about our One Team Framework: Values and Behaviours
To apply please download the application and return to:
#J-18808-Ljbffr
Senior Operations Manager - Revenues and Benefits employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - Revenues and Benefits
✨Tip Number 1
Make sure to highlight your leadership experience in your conversations. Since this role requires strong leadership, be prepared to discuss specific examples of how you've successfully led teams in the past.
✨Tip Number 2
Familiarize yourself with recent changes in government legislation related to Revenues and Benefits. Being knowledgeable about current trends will show that you are proactive and ready to adapt to changes in the sector.
✨Tip Number 3
Network with professionals in the Revenues and Benefits field. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within Sandwell Council.
✨Tip Number 4
Prepare to discuss your experience with implementing change and new ways of working. This is crucial for the role, so think of specific instances where you've successfully managed transitions in your previous positions.
We think you need these skills to ace Senior Operations Manager - Revenues and Benefits
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Operations Manager position. Understand the key responsibilities and requirements, especially the emphasis on leadership in Revenues and Benefits.
Highlight Relevant Experience: In your application, clearly outline your management experience in a Revenues/Benefits environment. Provide specific examples of how you have successfully implemented change or new ways of working in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and behaviours outlined in the job description. Show how your professional qualifications and experience align with the needs of Sandwell Council.
Follow Application Instructions: Ensure you follow the application instructions carefully. Download the application form as specified and submit it promptly to avoid missing out due to early closure of the vacancy.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Showcase Your Leadership Skills
As a Senior Operations Manager, strong leadership is crucial. Be prepared to discuss your previous management experiences, particularly how you've led teams through change and improved performance levels.
✨Demonstrate Adaptability
Given the constant changes in government legislation affecting Revenues and Benefits, highlight examples of how you've successfully adapted to changes in your previous roles. This will show your potential employer that you can handle the dynamic nature of the job.
✨Highlight Relevant Qualifications
Make sure to mention your professional qualifications, such as IRRV or equivalent. Discuss how your education and training have equipped you for the challenges of managing Revenues and Benefits operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare examples that demonstrate your strategic thinking and ability to implement new ways of working effectively.
