At a Glance
- Tasks: Provide expert advice on Council Tax and Blue Badge enquiries while resolving complex customer issues.
- Company: Join Walsall Council, dedicated to excellent customer service and community support.
- Benefits: Enjoy flexible working, generous leave, and a local government pension scheme.
- Other info: Opportunities for training and career progression await you!
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities required.
The predicted salary is between 36581 - 39481 £ per year.
Senior Customer Advisor (Council Tax & Blue Badge) - Ref: EE09426
Location
Walsall Council Office
Salary
£36,581 - £39,481
Hours
Full Time, Permanent
We are looking for an experienced and customer-focused Senior Customer Advisor to join our Council Tax and Blue Badge Team.
This is an exciting opportunity for an individual who is passionate about delivering excellent customer service while providing support and guidance to colleagues.
You will play a key role in handling complex enquiries, resolving customer issues, and acting as a first point of escalation within the team.
Working closely with Team Leaders, you will help ensure the efficient delivery of Council Tax and Blue Badge services to residents.
Key Responsibilities
- Provide expert advice and support on Council Tax and Blue Badge enquiries.
- Handle complex cases, complaints, and customer escalations.
- Support and coach Customer Advisors to develop knowledge and confidence.
- Ensure queries are resolved accurately and in line with legislation, policy, and procedures.
- Assist with quality monitoring and identify areas for service improvement.
- Support the induction and training of new team members.
- Maintain accurate records across council systems.
- Work collaboratively with internal departments and external partners to achieve positive customer outcomes.
About You
- Significant experience in a customer service environment.
- Knowledge of Council Tax administration and/or Blue Badge processes is preferred
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Experience supporting, mentoring, or coaching colleagues.
- Ability to manage competing priorities in a fast-paced environment.
- Strong attention to detail and commitment to delivering high-quality customer service.
- Good IT skills and experience of using customer management systems.
What We Offer
- A rewarding role making a difference to local residents.
- Opportunities for training and career progression.
- Flexible and hybrid working arrangements where appropriate.
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Employee wellbeing support and assistance programmes.
Person Specification
Essential
- Customer service experience within a local authority, revenues, benefits, or related environment.
- Experience handling complex customer enquiries and complaints.
- Ability to interpret and explain policies, procedures, and legislation.
- Strong organisational and time management skills.
Desirable
- Knowledge of Council Tax legislation.
- Experience administering Blue Badge applications.
- Closing date for applications will be 30 th September 2026
- Interviews commencing week commencing 12 th October 2026
If you have any questions regarding this role, please email Daniel. bennett@walsall. gov. uk
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.
The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check.
BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities.
A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance.
However, we encourage you to make sure your application reflects your own voice and experiences.
Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique.
Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.
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Senior Customer Advisor - Ref: EE09426 employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor - Ref: EE09426
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Manage Jobs(WMJobs). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Manage Jobs(WMJobs) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Advisor - Ref: EE09426
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Manage Jobs(WMJobs):Your cover letter is your chance to shine! Tell us why you want to work at We Manage Jobs(WMJobs) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Manage Jobs(WMJobs)!
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
