Walsall Council is seeking a Senior Complaints Co-Ordinator to centralise the complaints function and drive service improvements. You will lead complex cases, mentor staff, and push digital channels for online submissions and self-service, with CRM/Ai-assisted triage and data reporting.
The role demands strong written communication, public sector experience, and a proactive, equity-minded approach to resident interactions, councillors, and stakeholders.
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Senior Complaints Lead: Digital CX & Insight employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
