At a Glance
- Tasks: Support vulnerable residents through a 24/7 Lifeline telecare service and manage urgent council enquiries.
- Company: Warwick District Council, dedicated to empowering staff and promoting work-life balance.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with varied tasks and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer service and working with older or vulnerable individuals required.
The predicted salary is between 34811 - 34811 £ per year.
£32,046 - £34,811 per annum pro-rata
30 hours per week on a shift rota
Shifts 6:00am – 2:00pm and 2:00pm – 10:00pm
Permanent Post
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.
Warwick District Council is looking for a dedicated Lifeline Response Officer (Days) to join our Independent Living team. This rewarding role involves working between the hours of 6:00am and 10:00pm at our Leamington Spa call centre. This is a varied and highly rewarding role where no two days are the same.
Our service supports vulnerable residents through a 24/7 Lifeline telecare service, helping people remain safe and independent in their own homes. In addition, we provide out-of-hours customer services on behalf of local councils, including responding to homelessness enquiries, fire alarms, emergency repair requests, and other urgent calls for Warwick District Council as well as other partners.
As a Lifeline Response Officer, you will handle emergency alarm activations, assess situations, provide reassurance, coordinate appropriate support, and manage a range of out-of-hours council enquiries. You will need to remain calm under pressure, make sound decisions, and deliver excellent customer service during the night, working independently whilst managing a busy and diverse workload.
We're looking for someone with experience delivering customer-focused services and a minimum of two years' experience working with older and/or vulnerable people. You'll have outstanding customer service skills, strong organisational abilities, excellent record keeping and IT skills, and the confidence to make decisions and solve problems independently. The post involves working on a rota including weekends, driving to properties within Warwick District, and climbing multiple flights of stairs.
In return, you'll join a supportive team committed to making a genuine difference to people's lives every day. This role offers the opportunity to develop your skills, work closely with local communities, and play a key part in helping residents remain safe, independent and connected.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment.
Please note this post is subject to an Enhanced Disclosure and Barring Service Check with Adult Barring List. The post is based at our offices within Warwick District and is not suitable for home or hybrid working.
If you have any questions or wish to have an informal discussion about the post, please contact Winnie Meredith, Independent Living Team Leader by email winnie.meredith@warwickdc.gov.uk or by telephone on 01926 958959.
Closing date: 28/09/2026
Interview date: 08/10/2026
Lifeline Response Officer (Days) in Royal Leamington Spa employer: We Manage Jobs(WMJobs)
Walsall Council is an exceptional employer for Social Workers, offering a supportive environment that prioritises manageable workloads and professional development. With a recent 'Outstanding' OFSTED rating, employees benefit from flexible working arrangements, specialised clinical supervision, and a commitment to anti-discrimination and equality, ensuring a fulfilling career dedicated to making a difference in the lives of children and young people.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Response Officer (Days) in Royal Leamington Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Manage Jobs(WMJobs). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Manage Jobs(WMJobs) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lifeline Response Officer (Days) in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Manage Jobs(WMJobs):Your cover letter is your chance to shine! Tell us why you want to work at We Manage Jobs(WMJobs) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Manage Jobs(WMJobs)!
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
