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- Tasks: Join our Debt Team or Workflow Business Unit to support financial services and customer interactions.
- Company: Worcestershire County Council is dedicated to improving services for residents and businesses.
- Benefits: Enjoy 26 days holiday, a brilliant pension scheme, and flexible hybrid working options.
- Why this job: Make a real impact while developing your skills in a supportive and diverse environment.
- Qualifications: No specific experience needed, just a willingness to learn and excellent communication skills.
- Other info: Opportunities for professional development and a commitment to equality and diversity.
The predicted salary is between 24201 - 25795 £ per year.
Salary: £24,201 - £25,795
35 Hours per Week
Location: County Hall Campus
Team: Debt Team/Workflow Business Unit
Permanent
Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses.
We currently have 3 vacancies within 2 of our teams, Debt and Workflow Business Unit for which there are further details below:
The Role for Debt Team x2- Reporting on customers in liquidation / administration to ensure appropriate action is taken to secure dividend payment or to ensure write off is actioned, when payment cannot be secured.
- Pursuing Deferred Payment Agreement (DPA) debtors or representatives for outstanding monies and arranging payment terms.
- Monitoring Debt, bringing any significant variations or unusual events to the attention of the appropriate budget holder or Team Leader.
- Preparing refunds and write offs, and pass to the appropriate officer for authorisation.
- Provide financial advice and support to Authority staff on all aspects of debt recovery and ensure financial governance is adhered to.
- Sensitively handle all interactions with clients and/or their representatives in relation to collection of Debt payments owed to the Council.
- Review and report on debts in query (including debts to be cancelled) and follow up with Service Departments to ensure disputes are resolved and incorrect invoices are cancelled promptly.
- Sending scheduled debt letters and answering phone calls and emails that come into the team mailboxes.
- WBU Officers are responsible for liaising with the Customer Contact Centre ensuring that finance queries are responded to in accordance with our Service Level Agreement.
- Liaising with adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, is a daily requirement, so excellent communication skills are essential.
- You will be required to provide flexible ad-hoc support in undertaking specialised tasks as required for other FOS teams, this includes refunds, setting up instalment plans to be paid by Direct Debit.
- You will also be doing daily tasks such as processing financial assessments, checking when invoices are due for payment, helping customers understand their invoices and many others things besides as the job is very varied.
- You will be using the Corporate finance system as well as the Adult Social Care Finance system which you will be trained on but will also need a good working knowledge of MS Office.
- Ideally you will have a knowledge of Adults Social Care but more importantly a willingness to learn new processes and improve service delivery with excellent attention to detail and customer service.
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us? Some of these offers include:
- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
- Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
- Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: Sunday 8th June 2025
Anticipated Interview Date: W/C 23rd June 2025
Finance Operational Services Officer employer: We Manage Jobs(WMJobs)
Contact Detail:
We Manage Jobs(WMJobs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operational Services Officer
✨Tip Number 1
Familiarise yourself with the specific financial systems mentioned in the job description, such as the Corporate finance system and the Adult Social Care Finance system. Having a basic understanding of these systems will show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your communication skills, as the role requires liaising with various stakeholders including social workers and clients. Practising clear and empathetic communication can help you stand out during interviews.
✨Tip Number 3
Research the current challenges faced by local councils in debt recovery and adult social care. Being knowledgeable about these issues can help you demonstrate your understanding of the role's impact on the community during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and customer service skills. Relating these experiences to the responsibilities outlined in the job description will help you make a strong case for your candidacy.
We think you need these skills to ace Finance Operational Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Finance Operational Services Officer position. Tailor your application to highlight relevant experiences that align with the tasks mentioned, such as debt recovery and financial governance.
Highlight Relevant Skills: Emphasise your communication skills and attention to detail in your CV and cover letter. Since the role involves liaising with various stakeholders, showcasing examples of your interpersonal skills will strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention specific aspects of the job that excite you and how you can contribute to the team’s success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at We Manage Jobs(WMJobs)
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Finance Operational Services Officer. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as debt recovery and financial governance.
✨Showcase Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations involving clients or colleagues.
✨Highlight Attention to Detail
Attention to detail is key in finance roles. Be ready to provide examples of how you've ensured accuracy in your work, whether it’s through monitoring debts or preparing financial reports. This will show that you can handle the responsibilities of the position effectively.
✨Express Willingness to Learn
The job requires a good working knowledge of various systems and processes. Emphasise your willingness to learn new software and improve service delivery. Share any past experiences where you quickly adapted to new tools or processes to enhance your performance.
